New F-Type R Owner - Car Issues before sale

[0161Jag]

Good Evening All,

I’m new to the forum here and recently purchased a 17 plate F-Type R from Rybrook Huddersfield.

A day after buying the car, I was locked in it at work and had to climb over to the passenger side to get out (this would be the start of my issues). The weekend came around and I was looking forward to taking her out for a spin, I was actually on the way to the dealership to drop my V5C off for my old car and the spare key. Heading back over the Pennines…”Rear camera not working. Please contact your local dealer”. Followed by the amber warning light on the dashboard letting me know blind spot assist was unavailable, followed by the infotainment system shutting down and then entering a boot loop. Well that’s just what I wanted, 3 days after buying it.

I limped home, contacted Jaguar Assist who sent a technician out to me the following day. He tried to update some modules on the car and said to give it a go. 48 hours later the problem returned, I contacted multiple branches locally, to be told that it should be Huddersfield I contact again! A plan was worked out to have the car recovered back to them from my home address, as not to leave me without a car at Christmas time. Between Christmas and New Year I was told the car would be ready for me (very quick turnaround I thought, given the time of year) it had been test driven twice and the error was no longer appearing. The weekend came around again, time to hit the road…this was abruptly cut short 5 miles into my journey. When I was met by said error again “GRRRRRR”!!!

Another call to Jaguar assist, another technician and no fix. I was told to take it to my local dealership, Crewe see if they could help. Which leads us to today! They’ve diagnosed the issue, reversing camera (like I’ve been trying to tell Huddersfield for 3 weeks) but also a potential battery issue too. Best thing, they existed on the car before I bought it, as they can see it logged on the cars system. So Huddersfield knew about it, but failed to fix it, absolutely bob on service there!

Ultimately, Crewe will fix the issue, but I am less than satisfied with the car and feel somewhat hoodwinked by Jaguar, when they knew the errors existed. What else (if anything) should I be doing to press forward with a complaint with this matter? Is them fixing the issue and wasting 3 weeks of my time, to the point I feel like rejecting the car enough?

Appreciate your thoughts and time.

Kind regards,
James

 

[Lunar]

What a farce when it’s clearly known that a weak battery can throw up many spurious faults like that.
However, it does seem that a new battery should fix the ongoing issue.
You need to decide if you do like the car and then look for some form of goodwill going forward to give you some confidence back.
I would report the poor dealer action to JLR and also ask the dealer for compensation or you will reject it under the SOG act.
It’s easier to get credit out of them than hard cash, so if you don’t already have one ask for a service plan to be put in place - you then have the opportunity to take the car to a more caring dealer - this one seems to have given it to their receptionist to sort!
Be polite but absolutely firm - they have one last chance to sort this before they have the car back to try and sell again into a shrinking market and fully reimburse you.
Hope this helps and let us know how you get on.

 

[T50 YOX]

Sorry to hear about your problems it’s not irr coupe with fixed rear spoiler is it was thinking of upgrading mine and seen this advertised hope you get everything sorted I had a similar problem with a black convertible from stratstone Nottingham took it back and got full refund cheers Tony

 

[0161Jag]

What a farce when it’s clearly known that a weak battery can throw up many spurious faults like that.
However, it does seem that a new battery should fix the ongoing issue.
You need to decide if you do like the car and then look for some form of goodwill going forward to give you some confidence back.
I would report the poor dealer action to JLR and also ask the dealer for compensation or you will reject it under the SOG act.
It’s easier to get credit out of them than hard cash, so if you don’t already have one ask for a service plan to be put in place - you then have the opportunity to take the car to a more caring dealer - this one seems to have given it to their receptionist to sort!
Be polite but absolutely firm - they have one last chance to sort this before they have the car back to try and sell again into a shrinking market and fully reimburse you.
Hope this helps and let us know how you get on.

Morning Lunar,

I agree with everything you've mentioned above, I think the best cause of action is to report the dealer directly to JLR. I already have a complaint open with them, told them to put it on file and to expect me again, as I felt the issue would not be solved.

I will let you know how I get on.

Thanks

 

[0161Jag]

Sorry to hear about your problems it’s not irr coupe with fixed rear spoiler is it was thinking of upgrading mine and seen this advertised hope you get everything sorted I had a similar problem with a black convertible from stratstone Nottingham took it back and got full refund cheers Tony

Morning Tony,

It was indeed the IRR with Fixed Rear Spoiled (I actually think the colour is Caldera Red/Panjin Red from the Service History of the car) so they even got that wrong!!

Always wanted the F-Type and the older model, the fact it was the R with low mileage and within my price range ticked all the boxes, we'll see if the story receives a happy ending or not

Thanks,
James

 

[T50 YOX]

Hi James once the niggles are sorted out you won’t regret it I also swapped from bmw great cars but nothing like the ftype

 

[0161Jag]

Posting a further update.

Crewe contacted me this morning. The car needs a new reversing camera as this failed, 2nd battery check failed so this needs replacing, add to the issues...the car is due it's service in 17 days!! They mentioned to me, that as part of Approved Used. If the car is due it's service within the first 3 months, this should be undertaken by the dealership, before the car is sold. I love how the website mentions "stringent 165-point inspection process", I honestly do not believe this is the case with Rybrook Huddersfield, whoever is in charge there, must be in charge of a zoo!

I am awaiting a case manager to be assigned by JLR, as I have raised a complaint against Rybrook Huddersfield in regards to the lack of their "stringent 165-point inspection process" (as the JLR website states). I shall keep you posted with the outcome.

Thanks
James

 

[Tel]

6D6D47FB-78D6-4E2F-B7AB-EE8DD6323F66_1_201_a.jpegPosting a further update.

Crewe contacted me this morning. The car needs a new reversing camera as this failed, 2nd battery check failed so this needs replacing, add to the issues...the car is due it's service in 17 days!! They mentioned to me, that as part of Approved Used. If the car is due it's service within the first 3 months, this should be undertaken by the dealership, before the car is sold. I love how the website mentions "stringent 165-point inspection process", I honestly do not believe this is the case with Rybrook Huddersfield, whoever is in charge there, must be in charge of a zoo!

I am awaiting a case manager to be assigned by JLR, as I have raised a complaint against Rybrook Huddersfield in regards to the lack of their "stringent 165-point inspection process" (as the JLR website states). I shall keep you posted with the outcome.

Thanks
James

I feel your pain, and for what it's worth, speaking from experience, this is unusual.

Top-tip; you really ought to have the dealer principal from Rybrook, Huddersfield (or at least the service manager) on your side and be on talking terms with so you can bypass the 'noise' and speak to people that 'can' make things happen.
If you don't get resolve, the Financial Ombudsman loves to hear about cases like these, (they helped me to return a brand new F-Type back in 2015!) and can be a real help.

 

[maddog1982]

Hey James,

Nice to see Crewe are a good dealership as that's where I am thinking of taking mine for a service. I too had a few issues upon purchasing from nottingham. Sharon Casey at Jag customer care really looked after me. Again, I was sold a car without the 165 point check às well as a few other bits and I ended up getting a lot of free stuff out of Nottingham as she escalated it to the MD! Was pretty long winded and still feel let down by jaguar in Nottingham. However, I got the car sorted and the car as it should have been on the day of collection!

 

[Lowrider]

I don’t think Rybrook Huddersfield are not very customer friendly which is short sighted in the current climate. My experience with them was I wanted some reassurance about the exhaust valve not closing on my car. I phoned the service department to ask if somebody could look at it to be told I would have to book it in and it would be chargeable at £120 per hour.
Needless to say I will not be visiting Ryland Huddersfield. I think I would be better using an independent garage were new customers are appreciated.
Happy New Year to fellow members on the forum.

 

[0161Jag]

Hey James,

Nice to see Crewe are a good dealership as that's where I am thinking of taking mine for a service. I too had a few issues upon purchasing from nottingham. Sharon Casey at Jag customer care really looked after me. Again, I was sold a car without the 165 point check às well as a few other bits and I ended up getting a lot of free stuff out of Nottingham as she escalated it to the MD! Was pretty long winded and still feel let down by jaguar in Nottingham. However, I got the car sorted and the car as it should have been on the day of collection!

Glad to see you got your car sorted in the end.

I had a Jag Case Rep assigned. Unfortunately, she could only refer me back to Rybrook and have one of the managers contact me (hopefully some time in the next week).

Without the help of Swansway Crewe, I’m not sure I would be this far on with my car. I’m due to collect it tomorrow, hopefully all goes well and I’ll be able to have a discussion with Rybrook Huddersfield about the poor service I received.

Thanks,
James

 

[SilverDreamMachine]

Hey James,

Nice to see Crewe are a good dealership as that's where I am thinking of taking mine for a service. I too had a few issues upon purchasing from nottingham. Sharon Casey at Jag customer care really looked after me. Again, I was sold a car without the 165 point check às well as a few other bits and I ended up getting a lot of free stuff out of Nottingham as she escalated it to the MD! Was pretty long winded and still feel let down by jaguar in Nottingham. However, I got the car sorted and the car as it should have been on the day of collection!

I use Swansway Crewe for the past 3 years on both my F Types - in a word they are excellent. Effective diagnosis, fair in use of JLR warranty, flexible booking, polite customer focused team - can't say enough really.

Recent example - both side window trims were lifting at the rear of the quarterlight by c.4-7 mm - Service Manager personally came out and looked at the car whilst I waited, agreed warranty and completed the repair within 2 weeks, as parts were special order. Given the trims are over £600 each, was really pleased with the no quibble approach.

 

[Adria]

Sorry to hear of your experience at rybrook, I had issues when I purchased my p450 from them. They did put it right eventually, but I sought out dealer principle and raised my concerns with the vehicle. I did nearly reject but I really wanted the car. So opted to deal with the one of the senior managers and in the end the car is right (only with a lot of persistence and knowing my rights). I was provided with compensation to cover my payments given my car had been with them more than me. They will also cover my next service free of charge which is actually next week. I think they had issues with the 165 checks not being done correctly (I got mine in December too) which they say they have addressed. I therefore requested as part of the agreement for them to check the car again and provide me with the report and I went through it personally with a senior tech.

Hope you get sorted.