Low battery issue after first MOT and health check.

[Dazarooni]

A lot of MOT centres are too lazy to read the VIN number and establish the car details, so they access the OBD port and extract the data that way.

As we are all well aware, this is fine with very few OBD tools, but the majority will leave the car in a state of Limbo.

I didn't want people connecting/disconnecting willy, nilly so bought myself an OBD lockable cover. Been in through services with JPR no problem...I just tell them what's fitted and that I don't want any updates...thanks all the same!

What I really don't understand is - There must be a lot of people who receive their car back and drive it home only to be greeted with a low battery warning later that day or next day. Or, am I unique in that they're reserving their cr@p service for me specifically??!! I just don't get it - Surely it is happening to loads of folk and they would have nipped it in the bud a long time ago? It's just disgraceful service IMO.

your not alone. after picking mine up and having a 200 mile round trip my car had this issue, jaguar assist (aa) come out, jump started it but same thing happened next day. another jump start back to dealer then next day covid lockdown happened, they had car for 7 weeks! luckily i had a f type courtesy car although i couldn't go anywhere because of restrictions.

Did they say what the issue was? When the issued happened with me at the MOT this time last year, I just drove the car straight back to them and told them to fix their mistakes. They tried to say it was coincidence and that lots of JLR vehicles suffer from low battery warnings. The car didn't miss a beat in the 1 and a half year's of ownership up to that point. I'm just amazed that they allowed the same thing to happen again. I can't speak to them about it because I would lose it.

At least it's an easy fix - even for a technical novice like me. Only thing I had to do was set the date but everything else is back to normal.

 

[Diabolik]

I had the very same problem last year, It can't be a coincidence it is something the technicians are not doing right disconnecting from the OBD port.

https://www.ftypeforums.co.uk/viewtopic.php?f=21&t=3832&p=36304#p36304

 

[JurassicF]

Just not shutting the program down before disconnecting from OBD.
Just lazy!

 

[badger]

What I really don't understand is - There must be a lot of people who receive their car back and drive it home only to be greeted with a low battery warning later that day or next day. Or, am I unique in that they're reserving their cr@p service for me specifically??!! I just don't get it - Surely it is happening to loads of folk and they would have nipped it in the bud a long time ago? It's just disgraceful service IMO.

your not alone. after picking mine up and having a 200 mile round trip my car had this issue, jaguar assist (aa) come out, jump started it but same thing happened next day. another jump start back to dealer then next day covid lockdown happened, they had car for 7 weeks! luckily i had a f type courtesy car although i couldn't go anywhere because of restrictions.

Did they say what the issue was? When the issued happened with me at the MOT this time last year, I just drove the car straight back to them and told them to fix their mistakes. They tried to say it was coincidence and that lots of JLR vehicles suffer from low battery warnings. The car didn't miss a beat in the 1 and a half year's of ownership up to that point. I'm just amazed that they allowed the same thing to happen again. I can't speak to them about it because I would lose it.

At least it's an easy fix - even for a technical novice like me. Only thing I had to do was set the date but everything else is back to normal.

no, they didn't say what it was. they just said they had tested it and there was no longer a drain on the battery and that the battery was in good condition.

 

[Tel]

I had the very same problem last year, It can't be a coincidence it is something the technicians are not doing right disconnecting from the OBD port.

https://www.ftypeforums.co.uk/viewtopic.php?f=21&t=3832&p=36304#p36304

It's not 100% techs fault, here's why;

When you take your car to a Jaguar dealer, they use SDD tool. If the session is not 'Finished or closed' correctly can leave the car in Limbo, agreed. This can be the result of the Tech pulling the plug early - Hazard triangle remains lit in cabin.

Many third party OBD readers (hobbyist workshop quality tools from £25 - £3k) work absolutely perfectly, however there seems to be an issue with the car communicating with the device and vice versa and not being able to trigger the car modules to return to their quiescent, initial state.

To send the modules back to their initial state is a simple message sent to the vehicle...I was at the point of stripping this message out of the gobbledy goop of other info with a US OBD company, but didn't feel comfortable using MY car as a guinea pig, so I bottled it!
Shame really as once this fix is known, it can be update to the OBD firmware really easily, meaning you could plug/unplug without any hanging.

So, for the forseeable future, it's a simple reboot, by lifting the +ve terminal for a few seconds.

 

[Jaguandy]

I didn't want people connecting/disconnecting willy, nilly so bought myself an OBD lockable cover.

I'm interested in getting one of these OBD lockable covers. Could you define the actual one you bought, so i know it fits the ftype please. Or are they all the same? Also, does it just clip over and lock, or is there an installation to do?

 

[Tel]

I didn't want people connecting/disconnecting willy, nilly so bought myself an OBD lockable cover.

I'm interested in getting one of these OBD lockable covers. Could you define the actual one you bought, so i know it fits the ftype please. Or are they all the same? Also, does it just clip over and lock, or is there an installation to do?

I went for a universal locking type - from B.E.M Auto in the US as it was nicely engineered from a solid piece of Alooominum.
Can't seem to find them on the web?

Find a style that you like and email the makers to see if it will fit the F.

 

[Dazarooni]

Weird how it happens at MOT with them but not at either of the two services.

I think when it comes to MOT next year, I'll find somewhere else.

 

[scm]

Weird how it happens at MOT with them but not at either of the two services.

Presumably they plug different kit into the OBD for the MOT than for the service.

 

[Dazarooni]

Weird how it happens at MOT with them but not at either of the two services.

Presumably they plug different kit into the OBD for the MOT than for the service.

Unless I'm the only person who has this issue with them, I'll just never understand why it happened again a year later. You'd think if they knew it would cause problems by not closing the OBD session properly then the issue wouldn't happen. A year on and its still happening. Shame there's no Jaguar independents near here as I'd happily use them but oh well.

 

[scm]

My independent never uses the OBD socket for MOTs, only for servicing. Never had the drain issue after he's plugged into it.

 

[ninetails]

When I had this problem, 14 months ago, after a service and MOT, and complained that the techs had not ended the session correctly after accessing OBD port they told me that they had not plugged into the OBD port. During the conversation the tech said they had accessed the electrical system using an official "Jaguar hand held wireless device/tool". He also said there was no facility to "log out" with this tool, they would investigate. I did not hear from them what conclusion they came to, if any. 2 months ago I had another service and MOT. (same Jaguar dealer) No problems with "low battery" warning this time. Probably just good luck.

 

[Tewy]

Just had my service & MOT done and the day after the battery was flat. The AA has just called and he said it is linked with the equipment they use for the omissions test. He is now charging the battery and then will have to reprogram the car. He said as the battery had gone dead it is not necessary to disconnect the battery to reset the system. This is poor Jaguar service

 

[scm]

The US guys have this problem every time they have their smog test - it's caused by incorrect disconnection from the OBD port. If your dealer caused the issue you should inform them so they know of the problem since not all devices cause it - my independent has never caused the issue in mine.

To preempt it in future, check the hazard light switch 10 minutes after locking the car - if it's still illuminated the problem has been triggered - battery disconnect is the quickest reset option.

 

[Tewy]

I am further annoyed by the AAs report I have just received as he has said the cause needs further investigation. Nothing was mentioned about the times he has been to this problem that has occurred after a service/MOT call. He is being diplomatic with his words so this makes my complaint to Jaguar not so strong. At the end of the visit there was great emphasis on my battery being 5yr old and that I should get it replaced. I do accept this to a certain degree but I do not want Jaguar to blame this issue totally on the battery so I have asked for more clarity from the AA about statements said + asked for feedback from my local Jaguar repair agent. The obvious sign that the car was not shutting down was the internal lights on the doors were not going out. After the AA guy had reprogrammed the car I still noticed these light still on and to that he said it was that the battery was still low to function correctly. He then disconnected the battery even after he said this was not needed and the result sorted this out. I am not letting this go so I am putting people on the spot about about comments made. Went into my local garage today and the service person said they had never heard of this before so I directed her to look at comments on the internet. I will get a new battery in the near future and I will ask Jaguar to help with the cost. I must be in cuckoo land to expect that to be an easy compensation for the the 2 days inconvenience it has caused me.

 

[Dazarooni]

My car had its 3rd MOT a couple of months ago, this time I steered well clear of the local Jaguar dealer. I used Kwik Fit and the car was handed back to me in the exact way I handed it to them - no low battery warning. So, steer clear of your local Jaguar dealer for its MOT. Two times out of two MOTs the car came back to me with the low battery message. I've had two services with the same dealer and there were no issues with the low battery message. I will not be using the dealer ever again because their customer service is appalling.

My car is 5 years old and there's no issues with the battery. There's only been issues with what they've been doing during the MOT at the Jaguar Dealership and their sheer ignorance and arrogance has deterred me from ever stepping foot on their premises again.

 

[Anonymous]

Sounding completely like a BBC Radio 5 Live Producer. In the interests of balance, I’ve has three MOT & services at Inchcape Jaguar Derby & never had this issue

 

[Dazarooni]

Sounding completely like a BBC Radio 5 Live Producer. In the interests of balance, I’ve has three MOT & services at Inchcape Jaguar Derby & never had this issue

Maybe we should all use your dealer then.

 

[Tewy]

Without mentioning their names I have been involved with 2 dealerships they have a common issue which is a lack of communication. Every time I ring them I cannot get anyone to answer immediately my call to the service department. They say they will ring back but I end up chasing them again. It is exactly the same if you send an e-mail. My previous car was an XJS and you cannot beat talking direct to the technician. I have an intermittent problem where my clutch pedal does not return fully unless I lift it with my foot. They will not entertain involvement unless they see it happening and was asked if I had tried to video it happening. Come on are they real to expect me to get down in the footwell and try get this. Having said this they said he could not guarantee this video would be enough to start an investigation. I was considering getting another years warranty but now I will save the amount of money so that I can control what action can be done on the car. In the year I have owned this car I have had to deal with corroded brace struts, seized active exhaust, sticking clutch and the latest flat battery problem . Their response to every problem leaves you drained as action cannot be done without JLR backup unless you sign to pay for it. Each time I spoke to them they say they have not heard of the problem. The people that answer your booking seem to have a limited amount of knowledge which leaves you with a lack of confidence getting issues sorted. I am sure there are better dealers but I have not come across them.

 

[01286p]

My V6s went into our local Jaguar Dealer (Hatfields Shrewsbury) for its 5-year service and mot.
Collected it and drove home in the dark so the headlights were needed.
We always have the headlight setting on auto so when I put it away in our garage having double-locked the car it never occurred to me to check if the headlights had gone out before shutting the garage door as normally they go off after about 30 seconds.
The following morning the battery was dead, not even enough power to even power up the instruments.
I telephoned Hatfields explained the situation and was told that I should contact the AA and ask them to come out - having said that the flat battery was probably caused by something they might have done whilst it was being serviced or motd they arranged for a mechanic to come out.
When the chap arrived his first words were that jaguar batteries only last for five years so was probably needing a new one.
None the less he fiddled about a bit and using a slave battery started the car - he then told me that the headlights were set on manual not auto.
So perhaps the moral of the story is that having been to a Jaguar Dealer for a service one should check that the Red triangle goes out before leaving the Dealer.