Hmm to Harwoods or not to……
- Thread starter Rimbo
- Start date
Evening All, its a little while since I have been on site, I have read the above with interest, Arun, jag care and the other independents mentioned all use Harwood chichester if they get stuck sorting your car. If you feel Harwood is pants I would speak to the service manager, he is very approachable and helpful. Yes independents might be cheaper but Harwood will bale out your independent when the going gets though. I know where I would take mine....
mickjaguar
New member
TopCat said:
I took out a 3 year service plan recently via Jaguar.co.uk (administered by EMAC the same as for new cars). It was significantly cheaper when compared to the cost Harwoods quoted for the next 3 services. But to be fair to Harwoods, they said it was a bargain and I should go for it (probably a Jaguar promotion of some kind)..
Harwoods serviced my car a couple of weeks ago under the service plan, investigated a couple of things and found another issue which they fixed under warranty at the same time. They also spent a fair bit of time chasing a rattle for me. Much better than some other dealers that only want do the minimum and more interested in selling you air con refreshes etc that are unnecessary.
Just as a final update I took the car to Arun yesterday. Excellent customer service, they MOT’d and Serviced it. Seems to run a lot smoother although that might be a mental thing. She was ready on time, cleaned, polished and valetted as part of it. An MOT, an A service, updated online and cost less than £350. One happy chappy. Definitely the place to go as far as I’m concerned.
@fez as for them and others contacting Harwoods in Chichester when they get stuck? Hmm smelling a little bit of bully beef there sir, but I’ll leave that there.
So my advice is use Arun. Second time for me now and both times awesome service.
@fez as for them and others contacting Harwoods in Chichester when they get stuck? Hmm smelling a little bit of bully beef there sir, but I’ll leave that there.
So my advice is use Arun. Second time for me now and both times awesome service.
scm
New member
Rimbo said:
Er, when I bought my 2004 XKR from them the adaptive cruise wasn't working and they spent a week trying to find anything at fault that wasn't the £1k radar box at the front before replacing it under my new warranty. They told me they had contacts at Harwoods and often asked them for advice. Of course, this was back in 2009 (how time flies!) so may not apply these days.
mickjaguar
New member
@299Peter said:@Rimbo
£350 for all that is good value for money - I also run a Q5……
I’ve not had cause to use my local main dealer yet (Southend on Sea) but if my experience is poor, where are ‘Arun’ based - is this local slang for Arundel?
Thanks - Peter
Arun Cars are in Pulborough. The river Arun comes down through Pulborough and Arundel ending in the sea at Littlehampton (aka L.A.
).The service plan bought a couple of months ago, from Jaguar.co.uk for my 2nd,3rd and 4th services averages out at £450 per service. Sounded quite reasonable for an SVR.
Moved to Harwoods a couple of years ago when the previous outfit was more interested in trying to sell add-on's that weren't necessary (air con refresh etc).. I've found Harwoods to be the complete opposite, e.g. whilst advising my V6 brakes were 85-90% worn, it was immediately followed by 'they will be OK for another year'.
Harwoods also spent quite a bit of time trying to track down some rattles for me, no charge, (didn't buy the car from them either )which differs from other people's posted experience of main dealers.
My only experience of Harwoods in Chichester was when I took My previous jag (XF Sport) in for some work. Came out without the lower engine cover (the one under the engine). Phoned them and spent 5 minutes on the phone with them whilst they said it must have fallen off before they worked on it as they have a checklist to ensure everything is put back on.
After insisting they at least try and look for it, they agreed to have a quick look and call back.
Ten mins later and they called to say they’d found it in the workshop!! I had to drive back for them to fit it. No apology on the phone, no apology in person.
Like with all garages though I guess you get good and bad experiences at all of them, so its whatever works for you personally at the end of the day.
After insisting they at least try and look for it, they agreed to have a quick look and call back.
Ten mins later and they called to say they’d found it in the workshop!! I had to drive back for them to fit it. No apology on the phone, no apology in person.
Like with all garages though I guess you get good and bad experiences at all of them, so its whatever works for you personally at the end of the day.
Evening Rimbo, I do not do bull s**t, I use Harwood as it works for me. I use to take my old XJ to Arun. They specialise in Jaguars and service was always good, I have used Jagcare in Portsmouth, hollygrove at Ringwood and Jaguar at Poole. My F type will continue to go to Harwoods until it turns 10yrs then upto Tom Lenthall. I am happy but please do not accuse me of lying, I have observed Jagcare and hollygrove turning to Harwood for help......
Hi Fez
Apologies, I didn’t mean to come across like that. Just thought it odd that they’d use Harwoods in Chichester when there’s a Harwoods literally 500 yards down the road from them in Pulborough? As I say, didn’t mean to offend though and as I mentioned in an earlier post, all garages have good and bad. Cheers.
Apologies, I didn’t mean to come across like that. Just thought it odd that they’d use Harwoods in Chichester when there’s a Harwoods literally 500 yards down the road from them in Pulborough? As I say, didn’t mean to offend though and as I mentioned in an earlier post, all garages have good and bad. Cheers.
Casperrito
New member
Fez said:
I have just been looking at this. Doesn't seem like a bad deal...
Casperrito
New member
Rimbo said:
Noooooope :roll: :lol:
