I have no experience of sales, but have used them for servicing on the Ftype and XE for the last 4 years. Been good for me. They've done me a few favours which other dealers would probably charge for. Parts desk is great and will usually match/beat the internet, with collection next day in most cases.
My nextdoor neighbour has bought two cars from them in the past and was very pleased. Although, I do know of someone who bought a lemon from them which was back numerous times for fixes, before being returned.