Battery - Covered under manufacturers warranty?

[martincfreeman]

Hi,

I called the customer care line this morning as yesterday, I had to have a battery replaced which was 3 years and 2 days old (yes, just 2 days after the new car warranty had expired). I understand that the battery is not covered under the extended warranty but thought I would ask to see if there was any goodwill as the battery had been failing for a week or so (well before the warranty end).

They stated that the battery was not covered under the manufacturers 3 year warranty which is a different message from the JLR assist technician who said that it was.

Would prefer some clarity here.

Car registration J13 AEF (and one of 2 Jaguars and 1 Range Rover at the same address!!!!)

 

[TH51]

The manufacturers warranty covers anything that fails within 3 years due to a manufacturing defect which is why consumables such as tyres and brake pads aren't covered.

With regard to batteries I suppose it's down to interpretation of whether they're considered to be a consumable. As batteries can be used differently by different owners it doesn't help in this 'grey area'.

It's certainly worth escalating to the JLR warranty department.

 

[cpq100]

Try calling Customer Care back again. You will likely get a different rep on the phone and you may get a different answer. I have done that several times with different companies and gotten different answers each time I called.

 

[Anonymous]

I would expect that the battery would be covered if it has failed with dead cells. The battery in our Nissan was at 2yrs old.

 

[Anonymous]

Have you tried jaguar assist

I just had a o2 sensor replaced yesterday all under extended warranty
did not cost me penny

obviously, the warranty did