Edinburgh75
New member
Good morning forum!
I have had a fairly consistent issue with my tracking on my 2020 R and it has become a rabbit hole of a problem. For the last 2 months I have had sporadic calls from In control saying the car has been stolen when it has not been. It took 2 weeks to book it into the main dealer in Glasgow who took 2 days to replace the antennas and give it back. I am 10 mins from the garage and had a call from in control as i parked saying it was flagging again as stolen. I called the dealer back who said they would rebook the car in for 2 weeks time which was a little shocking.
I called my supplying dealer in Edinburgh to see if they could help but they were not interested.
With no chance of a courtesy car, i called my insurance broker to add my old land rover back live. When he heard the issues with my Jag he called LV to see what repercussions there were to be told the car is absolutely not insured if a manufacturer fitted tracker is faulty. I called the Glasgow dealer back who then said its now 3 weeks to book the car in. When i said the car is not insured and I can't use it they didn't change their mind. I called the supplying dealer back who suggested him calling Jaguar Assist who would take my car away and bring a courtesy car, bearing mind this was a Friday. Roll on next day midday when Jag Assist arrive to say they were told it is a non starter and they don't have a courtesy car or instruction to take the car to the dealer. Service dept was shut when i called to query and nobody else could help.
Car was eventually taken by third party breakdown service to Glasgow dealer who kept it for 3 days before looking at it. After a week of wiggling wires and replacing nothing they stopped it signalling In Control as stolen and gave it back yesterday.
I have absolutely zero trust that it is fixed. I called the supplying dealer yesterday morning who promised a call back in an hour. No call back and the person dealing with it is off today. Jag customer service just say I have to speak to the supplying dealer and it isn't their problem.
Has anyone had a similar issue and any insight?
I have had a fairly consistent issue with my tracking on my 2020 R and it has become a rabbit hole of a problem. For the last 2 months I have had sporadic calls from In control saying the car has been stolen when it has not been. It took 2 weeks to book it into the main dealer in Glasgow who took 2 days to replace the antennas and give it back. I am 10 mins from the garage and had a call from in control as i parked saying it was flagging again as stolen. I called the dealer back who said they would rebook the car in for 2 weeks time which was a little shocking.
I called my supplying dealer in Edinburgh to see if they could help but they were not interested.
With no chance of a courtesy car, i called my insurance broker to add my old land rover back live. When he heard the issues with my Jag he called LV to see what repercussions there were to be told the car is absolutely not insured if a manufacturer fitted tracker is faulty. I called the Glasgow dealer back who then said its now 3 weeks to book the car in. When i said the car is not insured and I can't use it they didn't change their mind. I called the supplying dealer back who suggested him calling Jaguar Assist who would take my car away and bring a courtesy car, bearing mind this was a Friday. Roll on next day midday when Jag Assist arrive to say they were told it is a non starter and they don't have a courtesy car or instruction to take the car to the dealer. Service dept was shut when i called to query and nobody else could help.
Car was eventually taken by third party breakdown service to Glasgow dealer who kept it for 3 days before looking at it. After a week of wiggling wires and replacing nothing they stopped it signalling In Control as stolen and gave it back yesterday.
I have absolutely zero trust that it is fixed. I called the supplying dealer yesterday morning who promised a call back in an hour. No call back and the person dealing with it is off today. Jag customer service just say I have to speak to the supplying dealer and it isn't their problem.
Has anyone had a similar issue and any insight?
