Should I stay or go?

J

jono_h

New member
A few weeks ago I posted in the Introductions sections having done a deal on a 2014 V8S.

I got to enjoy it for 2 weeks before dropping it back to have a fault with the passenger window fixed. Nearly 2 weeks later I'm still without my car, which apparently needs a new Body Control Module. I've posted my spare key so it can be coded to the new BCM, but getting any information from the Service department is impossible.

I'm seriously considering using the 30 day return policy to get my money back. The car feels like a lemon (collection was delayed by a week due to a fault with the hood), and the general Jaguar customer experience hasn't matched my expectations of a 'premium' brand.

Anyone else have Jaguar remorse which they overcame? Or is the magic lost forever?
 
First thing I do when I get a used Jaguar is make sure the battery is fully charged as a low charge can give rise to a lot of elecrical gremlins, and driving the car doesn't always get the battery fully charged. Any chance that could be the case with yours? It wouldn't be the first time dealers have misdiagnosed "faulty" modules - mine "needed" a new telematics unit because my phone wouldn't connect - turned out to be a phone incompatibility.

Stick with it - a few months of trouble-free driving when you get it back will rekindle the love!
 
Pointless phoning or email. Go into the garage & demand answers. Threaten them with 30 day return that may focus their attention. If you don't get the answers you want, return it. Plenty for sale out there. Good luck
 
Absolutely agree with 'politely' saying you'll return the car under 30 return, stating not sold as seen etc.
Have you had SimpleR do his thing? He told me that mine had its battery charged two days before I test drove it and the condition it was in etc.
As for sending a £900 key.in the post..good luck with that.
But like me, I went through a pretty rubbish time with a Jaguar Dealer...just dont take it.
And yes wait until you start driving it again..you'll fall for the cars bewitching charm and splendor.
 
I sent back a brand new V8S that we had specced/built after about 4 months as it wasn't up to scratch.

If you don't feel happy with it, then get shot quickly and find another. If you are anything like me and this is a one off chance of a lifetime purchase, then it's got to be 100% or nowt.

The magic comes rushing back once you have a product that gives you confidence.
 
Thanks for all the replies and the sage advice!

Unfortunately the dealership is a 3 hour round trip away - it annoyed me that I was going to have to return twice to drop off and pick up the car for repair,let alone a third time to make a nuisance of myself.

Tomorrow was the deadline I'd given myself for getting it back, so I'll wait to see if I get a call in the morning.
 
If you reject within 30 days you're under no obligation to take it back to them. You only have to make it available for them to collect.
 
Well the answer to that is - sort of, but not really!

The car still isn’t fixed. They’ve replaced every module associated with the doors and windows, and whilst the passenger window now drops when the door is opened, the one touch locking isn’t working. They’re stuck and hoping Jaguar Technical can help.
I’ve been driving their loan car (a brand new P380) longer that I got to drive mine.

I sent a letter formally rejecting the car on Friday, day 28 of my 30, but suggested they don’t action it until they’ve spoken to Jaguar Technical on Monday / Tuesday.

But I still have the same dilemma - if I decide to stay a member of the F-Type club there’s nothing currently for sale that I’d buy instead, this car is a great combination of colour, spec & price.

On the other hand I hadn’t instantly fallen in love with my F-Type, and this would be an easy way of getting my money back, and jumping into my SLK which is still on my drive.

Why can’t the decision be easy? Can’t someone make it for me!
 
Sorry to hear about your issues, that's so annoying and I know I'd be gutted if it were me...but I think you've done the right thing in rejecting it. You need to be able to trust it and I'm not convinced that your particular one is a bit on the ropey side overall...!
 
I haven’t been on the forum for a little while, so am just catching up a bit. I’m really sorry to hear of your problems Jono. It does sound like you’ve either got a poor dealership, with technicians that are letting the side down or you’ve hit upon one of those cars that just isn’t right. As such, it seems to me that you’ve done exactly the right things so far and rejecting the car is probably the way to go.

It appears I’m lucky in having a half decent dealership (and car thankfully!) but there are so many tales of woe, that it’s obvious not all fill their customers with the right level of belief in their abilities.

Such a shame, as they are great cars to drive. Although, you’ve admitted that you failed to fall under its charms immediately, so maybe your heart is already set on something else? Wouldn’t blame you given your experience so far.


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I have a brand new ftype with less than 600 miles on the clock. I noticed wind noise as soon as I picked it up and reported it after 11 days to the dealer. They tried to fix it, made it worse, so I gave notice of rejection. Half the car is on PCP so I was told to speak to Black Horse who keep waiting for the dealer to confirm theyve fixed it. Dealer has failed 3 times to repair the wind noise and now saying its "within manufacturers tolerance levels" and Black horse are saying if thats the dealers stance they agree with them! So now Im waiting for their final response in writing as they clearly are not going to let me hand the car back!
Anyone know of a good lawyer please?
 
Hmm
Speculating as to what a good lawyer might do next, I would politely ask them to provide the specific tolerance they are referring to : chapter and verse with the exact decibel range specified and what speed and where on the vehicle the sensor is placed for it to be measured. If there is one, they should be able to provide a written copy of it to you.
Then ask them to provide evidence of the test they conducted, when, in what conditions, at what speed and what reading they obtained.
Ask them to provide the details within 7 days as they should be available readily to hand and the seriousness of the remedy you are exercising justifies expedition.
If they produce full and satisfactory answers to both questions I’ll eat my hat.
If they don’t you’re in a far better place.

.
 
jono_h said:
Well the answer to that is - sort of, but not really!

The car still isn’t fixed. They’ve replaced every module associated with the doors and windows, and whilst the passenger window now drops when the door is opened, the one touch locking isn’t working. They’re stuck and hoping Jaguar Technical can help.
I’ve been driving their loan car (a brand new P380) longer that I got to drive mine.

I sent a letter formally rejecting the car on Friday, day 28 of my 30, but suggested they don’t action it until they’ve spoken to Jaguar Technical on Monday / Tuesday.

But I still have the same dilemma - if I decide to stay a member of the F-Type club there’s nothing currently for sale that I’d buy instead, this car is a great combination of colour, spec & price.

On the other hand I hadn’t instantly fallen in love with my F-Type, and this would be an easy way of getting my money back, and jumping into my SLK which is still on my drive.

Why can’t the decision be easy? Can’t someone make it for me!
Click to expand...

I think Striving with the persisting car issue, despite component replacements. While awaiting Jaguar Technical's input, a formal rejection letter has been sent, yet conflicted feelings persist. Attached to the present F-Type, hesitant to part, yet beckoning back to the trusted SLK, it also calls. The decision is an internal tug-of-war, actively pursuing a resolution. :arrow:
 
You should have all communication written and state that they must contact you immediately after they have consulted Jaguar technical department with their proposed next steps. State that this does not prejudice your existing position of rejecting the car, due to the faults that they have failed repeatedly to fix. (using recorded delivery on addition to email is good for effect).

If they are certain that the wind noise is within tolerance, state that they must provide evidence within 5 days, if they wish to rely on this to dispute rejection together with any other reasons. With or without evidence you will arrange an independent engineer to assess the fault.

The cost of this will report be recoverable from them plus any additional expense you will incur from this point. You will also now add £75 per item of contact or corresponding with any party involved in the case, or instructed by you, this is in addition to any legal or professional costs of third parties etc).

Read this article for independent engineer and rejection.
https://www.themotorombudsman.org/consumers/independent-vehicle-reports

I usually find that the threat of racking up costs gets results.
 
jono_h said:
A few weeks ago I posted in the Introductions sections having done a deal on a 2014 V8S.

I got to enjoy it for 2 weeks before dropping it back to have a fault with the passenger window fixed. Nearly 2 weeks later I'm still without my car, which apparently needs a new Body Control Module. I've posted my spare key so it can be coded to the new BCM, but getting any information from the Service department is impossible.

I'm seriously considering using the 30 day return policy to get my money back. The car feels like a lemon (collection was delayed by a week due to a fault with the hood), and the general Jaguar customer experience hasn't matched my expectations of a 'premium' brand.

Anyone else have Jaguar remorse which they overcame? Or is the magic lost forever?
Click to expand...

I was delayed in picking up my used FType from a main dealer a few times for various issues, including needing to wait for some machine to be delivered to laser realign the convertible roof after some work on it and replacement of both headlights at the last minute due to some issue they spotted...plus various other bits. At one point I was close to spitting the dummy...but I'm glad a didn't as have had zero issues since in 2 years ownership. Better that the dealer fess up about the issues and fix them than me find them myself once home I think.
 
Dealer is now sending to their bodyshop 40 miles away for a 2nd opinion

Ive taken the car back until they do that in 4 days time to get more photos and video evidence of the wind noise and ill fitting door

Sadly I cant upload the audio file to this post but its VERY damning evidence to how bad it is!
 
melg1576 said:
Dealer is now sending to their bodyshop 40 miles away for a 2nd opinion.
Click to expand...

Shame that they didn't do that in the beginning. My V6 had an alignment issue with the passenger door and sill when it was delivered and they just sent it straight to a bodyshop to sort.

I wonder if they were trying to fiddle with the door but couldn't get the top to adjust enough without mucking up the alignment with the sill, which unbolts too.
 
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