Service schedule and warranty

JurassicF said:
badger said:
badger said:
which guy salmon was that? as i have my car in Maidstone at the moment going to be in all week. i know mot's will have a 3 month extension to 15 months so i would think warrantys will be the same.
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well mine is stuck in guy salmon at Maidstone, but not all bad news as they gave me a demo car last Saturday, a lovely 19 plate 5.0 v8 R. :D shame i wont get to drive it much.
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Lucky, maybe you can keep it for a few weeks before they reopen.
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yep, spoke to them today and I wont be able to collect mine until the situation gets back to normal.
 
MOT - 6 month extension
https://www.bbc.co.uk/news/business-52036333

Thats one issue resolved.
 
I emailed Jaguar and they've taken a very reasonable approach with regard to the warranty situation.
I can relax for now (albeit without the car).
 
Received the standard email about Coronavirus from JLR yesterday.
It has a link to all the dealers and there opening status.

Well mine, Matford Exeter is showing as open for servicing.

No it's not!
 
Matlock in Exeter MOT'd mine yesterday, but I am classed as a critical worker. They were the nearest dealer I could find open. My MOT was due beef the 30th March deadline so the 6 month extension didn't apply to me.
 
Booking my car in before lockdown has paid off as my car's first service was completed this morning as planned. I was fearful right up to yesterday that it would have been cancelled so am very relieved and happy.
 
badger said:
JurassicF said:
badger said:
well mine is stuck in guy salmon at Maidstone, but not all bad news as they gave me a demo car last Saturday, a lovely 19 plate 5.0 v8 R. :D shame i wont get to drive it much.
Click to expand...

Lucky, maybe you can keep it for a few weeks before they reopen.
Click to expand...

yep, spoke to them today and I wont be able to collect mine until the situation gets back to normal.
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will be picking my car back up tomorrow after its been in dealers since 23rd of march, its been a long 7 weeks. will be going to detailers as soon as he can fit it in.
 
My 3rd service and 1st MOT next week has been moved back to 8th July. Have been told not to worry about warranty work or any issues arising because all covered.

Other than the car saying 0 miles to service I'm back at work and on the road everyday.
 
simpleR said:
My 3rd service and 1st MOT next week has been moved back to 8th July. Have been told not to worry about warranty work or any issues arising because all covered.

Other than the car saying 0 miles to service I'm back at work and on the road everyday.
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Good Morning,

Jaguar acknowledges that there will situations where you as a customer are unable to visit a Retailer for vehicle service due to the Coronavirus restrictions. During this period we will offer a grace period of 2 months / 2000 miles (3200 kms) (whichever occurs the sooner) post the standard service period until we can return to normal working practices. This will not affect your warranty (subject to the usual warranty restrictions). We will continue to monitor the situation and will provide further updates if the situation evolves.

Thanks,
Becci - Jaguar UK
 
Pete@Jaguar said:
simpleR said:
My 3rd service and 1st MOT next week has been moved back to 8th July. Have been told not to worry about warranty work or any issues arising because all covered.

Other than the car saying 0 miles to service I'm back at work and on the road everyday.
Click to expand...

Good Morning,

Jaguar acknowledges that there will situations where you as a customer are unable to visit a Retailer for vehicle service due to the Coronavirus restrictions. During this period we will offer a grace period of 2 months / 2000 miles (3200 kms) (whichever occurs the sooner) post the standard service period until we can return to normal working practices. This will not affect your warranty (subject to the usual warranty restrictions). We will continue to monitor the situation and will provide further updates if the situation evolves.

Thanks,
Becci - Jaguar UK
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Thank you for confirming that Becci.
Very reassuring to hear this.
Thank you
 
Pete@Jaguar said:
simpleR said:
My 3rd service and 1st MOT next week has been moved back to 8th July. Have been told not to worry about warranty work or any issues arising because all covered.

Other than the car saying 0 miles to service I'm back at work and on the road everyday.
Click to expand...

Good Morning,

Jaguar acknowledges that there will situations where you as a customer are unable to visit a Retailer for vehicle service due to the Coronavirus restrictions. During this period we will offer a grace period of 2 months / 2000 miles (3200 kms) (whichever occurs the sooner) post the standard service period until we can return to normal working practices. This will not affect your warranty (subject to the usual warranty restrictions). We will continue to monitor the situation and will provide further updates if the situation evolves.

Thanks,
Becci - Jaguar UK
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Hi Becci,

My personal situation is my car is with one of your authorised body shops for repairs, and has been since January. Part of the reason it's taken this long was apparently due to difficulty obtaining some parts due to China going into lock-down fairly early. It had been booked for it's 3 year service at the end of March, when the warranty would also have expired. It's got caught in the lock-down and hasn't moved a wheel since January. It's not going to be possible to have it back and serviced within the two month grace period you mention. Nowhere's taking service bookings at the moment and the two dealers I've tried with are talking June/July before they will be able to see it. They have my details and assure me they will contact me as soon as they are taking bookings again.
Would you in a position to reassure me that should there be any issues that are spotted at the service (which I will obviously get done as soon as possible) that they would be covered under warranty?

Thanks
Stephen
 
Derivative said:
Pete@Jaguar said:
simpleR said:
My 3rd service and 1st MOT next week has been moved back to 8th July. Have been told not to worry about warranty work or any issues arising because all covered.

Other than the car saying 0 miles to service I'm back at work and on the road everyday.
Click to expand...

Good Morning,

Jaguar acknowledges that there will situations where you as a customer are unable to visit a Retailer for vehicle service due to the Coronavirus restrictions. During this period we will offer a grace period of 2 months / 2000 miles (3200 kms) (whichever occurs the sooner) post the standard service period until we can return to normal working practices. This will not affect your warranty (subject to the usual warranty restrictions). We will continue to monitor the situation and will provide further updates if the situation evolves.

Thanks,
Becci - Jaguar UK
Click to expand...

Hi Becci,

My personal situation is my car is with one of your authorised body shops for repairs, and has been since January. Part of the reason it's taken this long was apparently due to difficulty obtaining some parts due to China going into lock-down fairly early. It had been booked for it's 3 year service at the end of March, when the warranty would also have expired. It's got caught in the lock-down and hasn't moved a wheel since January. It's not going to be possible to have it back and serviced within the two month grace period you mention. Nowhere's taking service bookings at the moment and the two dealers I've tried with are talking June/July before they will be able to see it. They have my details and assure me they will contact me as soon as they are taking bookings again.
Would you in a position to reassure me that should there be any issues that are spotted at the service (which I will obviously get done as soon as possible) that they would be covered under warranty?

Thanks
Stephen
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Hi Stephen,

Thank you for your enquiry.

Jaguar and our approved retailers are currently taking advise from the UK Government, to ensure that we can assist you with your vehicle requirements.
Our retailers are on hand to assist with Service interval enquiries.

As your vehicle is with an approved retailer, please can you private message me your 17 Digit Vehicle Identification Number, the concerns that you were experiencing on your vehicle and the part that it required for your vehicle.

I would also require the details on the approved body shop that is currently undergoing the repairs on your vehicle.

Once I have received this information, I would be happy to assist further.

Thanks,

Becci – Jaguar UK
 
Hi Becci,

I had a warranty issue confirmed at my last service and approved for resolution under the Jaguar Extended Warranty.

Unfortunately the necessary tool had to be ordered from China and had yet to arrive when lockdown began in the UK.

I assume I am safe to believe that the work will be carried out as and when the tool becomes available.

Manufacturing capacity is now back up to speed in China, so if I pm you my details I would appreciate you checking up on the delivery of the tool.

Thank you.
 
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