Paintwork Corrosion

[Mightyhunter]

Good Morning,

I have been advised to get in contact with you by my dealership (Pentland Perth) regarding a paintwork issue I have.

I have some paint bubbles on the rear wing which were looked at by the dealer last week - he then sent in a request to JLR to correct under warranty. JLR have refused permission to do the job stating that the paint bubbles have been caused by stone chips.

Naturally I am pretty disappointed with this response, particularly as this contradicts the advice of the bodywork specialist in the dealership who has advised that this corrosion is not as a result of stonechips or other such damage and is likely to have been water trapped in the paint during spraying. He has seen the vehicle in the flesh and is not relying on a photograph taken on an iPad to base his decision.

Could I respectfully request that this decision is looked at before I look at other action that will cause both you and I more hassle.

Yours Sincerely,

David

 

[Anonymous]

I cannot remember the last time I saw Jaguar Customer Relations on this forum.

To open a case:

CUSTOMER EXPERIENCE CENTRE
Phone Lines Open; Monday - Friday 09:00 - 15:30
Phone: 0345 303 2303

Abbey Road, Whitley
Coventry
CV3 4LF

Email Hours: Monday - Friday 08:00 - 16:30
Email: [email protected]


Probably worth a phone call first to open a case and then follow up with pictures and information.


Also just to confirm that the 400 sport only came in Yulong White, Indus Silver, and Santorini Black so might be worth updating your signature.
(If you have lane departure warning then you will have a MY18.5 otherwise it will be a MY18).

 

[scm]

Also just to confirm that the 400 sport only came in Yulong White, Indus Silver, and Santorini Black so might be worth updating your signature.

The build sheet for my MY18 R AWD clearly states Glacier White (paint code 1AQ), so I guess the name change occurred later that year.

Edit: fixed paint code typo.

 

[Anonymous]

I thought it was 1AQ (not 1AG).
But we digress
Just want to make sure the OP has all the correct info for when they talk to Jaguar.

 

[Mightyhunter]

I cannot remember the last time I saw Jaguar Customer Relations on this forum.

To open a case:

CUSTOMER EXPERIENCE CENTRE
Phone Lines Open; Monday - Friday 09:00 - 15:30
Phone: 0345 303 2303

Abbey Road, Whitley
Coventry
CV3 4LF

Email Hours: Monday - Friday 08:00 - 16:30
Email: [email protected]


Probably worth a phone call first to open a case and then follow up with pictures and information.


Also just to confirm that the 400 sport only came in Yulong White, Indus Silver, and Santorini Black so might be worth updating your signature.
(If you have lane departure warning then you will have a MY18.5 otherwise it will be a MY18).

Thank you for the reply - I tried contacting them by phone but it appears they either have a major issue with the line or have discontinued it’s use - you just get a pre recorded message telling you to send them an email.

Will update my signature to yulong white

 

[scm]

I thought it was 1AQ (not 1AG).

You're right, i must put my glasses on before i type! :lol:

 

[Mightyhunter]

Just a heads up,

The telephone number and email address that was commonly used for the CRC has now changed, the new number is 03453032303 and the website used to contact them is www.jaguar.co.uk/contact-us/index.html