Paint defect on New F Type What Should I do?

J

Jagman

New member
I ordered an F Type and it just arrived 3 days ago at the showroom after a three month wait. I went to see it at night and it looked ok. The dealer asked me to sign a bunch of papers which I did, I didn't really read them that well to be honest. The next day I went back to the showroom to see it in day light and noticed 3 patches on the paintwork of the bonnet. It looks like someone tried to repair some damage and did a bad job. The dealer swears there has been no work done on the car and that it came from the factory like this. He may be telling the truth but that is the best way I can describe how it looks like.Although I paid a down payment and signed some paperwork the car has not been registered in my name, I have not take possession of it, nor driven it, nor paid the rest of the money.

The dealer acknowledges that there is a defect in the paintwork and today he had a team come to the showroom to try to polish the marks out. It did not polish out. I think it is in the paintwork and not in the clear coats and laquer. The dealer then sent the car to their body shop for their paint specialist to review and give his opinion on what the problem is and how it can be fixed. I spoke with their paint specialist who told me that he did not have a chance to look at it yet. but said if it does not polish out then it might be a defect in the paint, in which case the only way to fix it would be to re-spray the whole bonnet again.

Do I have the right to reject the car and ask them to order another one? Since it is brand new and I have not taken possession of it, I feel it is not right for me to have to accept a defective good and have it devalued by a bodyshop respray job. Plus I do not believe a bodyshop can ever mix the paints to match exactly the colour on the rest of the car, nor do I believe a body shop can match the same quality of the factory. Has anyone had a similar experience and can give me some advice? Thanks
 
A forum member, rejected his car due to faulty paint, even after collecting it.
I am sure he will either respond or pm you.
 
Consumer Rights Act 2015 is your friend. You can reject within 30 days of receipt for a FULL refund.

(I've done it twice to Jaguar.)
 
Jagman said:
I do not believe a bodyshop can ever mix the paints to match exactly the colour on the rest of the car, nor do I believe a body shop can match the same quality of the factory.
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A decent bodyshop can match factory colours, I had a smart repair man replace a front splitter on my previous Kyanite Blue XKR and he got a perfect match. That said, I'd be inclined to side with the rejecters - you want a new car, not one that's been repaired. Real shame.
 
My F-type was the 3rd car ordered by the original owner. 1st was rejected for paint defects, so 2nd build commenced. 2nd was rejected because the build was incorrect with ordered options missing s the car he accepted and I subsequently bought was the 3rd car Jaguar built to fulfill the order.

Based on this and the above I would be rejected the car on MOnday morning and requesting a log term courtesy car until the replacement car is built (make sure you note chassis number of the damaged one)

Good luck and be patient as it will be worth the extra wait ///
 
Thanks to everyone for their answers. Very helpful. I'm looking up the Consumer Rights Act 2015, though I wonder how it would apply to me since I am overseas. I am thinking to contact Jaguar HQ in the UK, does anyone know which department I should contact? Is this the right contact: Customer Experience Centre, Phone: 0345 303 2303, Email: [email protected]?
 
JurassicF said:
Hmm!
May have helped if you advise us of your country of domicile🤔
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Exactly.
It can avoid a lot of confusion if members show their location.
OP's IP address comes back to Doha, Qatar so I have no idea what local consumer laws might be.
 
PhilB said:
JurassicF said:
Hmm!
May have helped if you advise us of your country of domicile🤔
Click to expand...
Exactly.
It can avoid a lot of confusion if members show their location.
OP's IP address comes back to Doha, Qatar so I have no idea what local consumer laws might be.
Click to expand...

I live in Qatar and consumer protection here is very strong. A number of main dealers were closed down for 6 months, fined very heavily and ordered to refund dozens of buyers in full because they were selling new cars that had been repaired/repainted after arriving here due to damage during transit and they hadn’t advised the customer. Some had had their cars for over 6 months.

Assuming the OP is a British citizen and buying in UK (no way you’d get a new car in 3 months here) then UK law should still apply.

Having said that, I wonder how many cars have defects that are noticed by the dealers, professionally repaired or repainted before the customer sees it and no one ever finds out?
 
Problem is, we have no idea if the car he is talking about is a UK car or a Doha car!
A but more location information would be useful to the forum members he is asking advice from.

Certainly if it's a UK car through a UK dealer them he should reject it!

His current domicile would have no bearing on his consumer rights.
 
I cannot comment on the rejection rights as this is certain to depend on local laws and conditions, but can comment on repainting

Last year I took delivery of an Evoque. Just a few months old and the bonnet was damaged by attempted theft. It was fully resprayed and I can guarantee nobody could tell, aside using a paint gauge on it.

Since, my wife has scratched the bumper and a friend who runs a bodyshop did the whole of that and on seeing a factory mismatch of bumper to wings (common issue) corrected that too. My F Type has a new bumper SVR fitted and is a perfect match to the rest of the car. We are talking of 2 very hard to match colours and both are perfect under any light conditions

The place where my cars are sprayed or repaired does high end cars every day (last time I visited a Bentley was having several panels resprayed and tells me many new cars in the local main agent next door (not Jaguar) need some respray before sale and by 2-3 years old he's seen a significant percentage in for paint work.

So overall my comment is that resraying is way better than you imagine and in reality will not affect future values.
Personally I'd get them to respray and if you like it take the car and negotiate some other benefit, such as free servicing and if you don't get the agreement of a full return and new car
 
Putting the country issue to one side, I’d get them to respray. I know you are ordering new but if they match the paint perfectly then great (I don’t see a repainted bonnet as an issue personally)
If they don’t match perfectly, then sure, go down a rejection route.

Ask for a courtesy car in the mean time, even push for some compensation - Ftype accessory etc..

Allow the dealer the chance to fix, it won’t show up on any record and certainly wouldn’t put me off buying second hand

Factory cars often come with defects in the paint, orange peel etc. A respray (as long as it’s done right) is as good as new
 
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