So picked up my new 450 back in June of this year... at handover, I was only given one key fob, chip shortages, yakatayakata........ any way was told second key would follow in a few months. So a few months pass and no key, so I go back to the dealer to chivvy them on this second fob, only for them to tell me that Jaguar customer services team have taken on responsibilty for all 2nd fob distribution.~~
So obediently I call central customer services, who inform me that there is no forecasted time when they will provide the second key to all new owners affected.
Two questions really.
How long is it really reasonable to wait, now approaching 5 months. Do I have any formal/legal rights here?
Is this really the service you would expect from a high teir vehicle manufacturer, who is happy to charge 70 - 100+ k per car but not give two keys?????
So if you are picking up new, particularly for this part of the forum, you should check and try to obtain assurances of two key fobs.
It is possibly a small thing to some, but has removed some of the varnish that is the joy of getting a new Jag.
So obediently I call central customer services, who inform me that there is no forecasted time when they will provide the second key to all new owners affected.
Two questions really.
How long is it really reasonable to wait, now approaching 5 months. Do I have any formal/legal rights here?
Is this really the service you would expect from a high teir vehicle manufacturer, who is happy to charge 70 - 100+ k per car but not give two keys?????
So if you are picking up new, particularly for this part of the forum, you should check and try to obtain assurances of two key fobs.
It is possibly a small thing to some, but has removed some of the varnish that is the joy of getting a new Jag.
Love their cars but the rest I could happily pass on.