I know this is a long post, please bear with me.
Having just had the 5th year service done by a jaguar main dealer yesterday of the 5-year inclusive service, I was concerned by the lack of detail on the invoice provided unlike other years.
This last one and 2019 and 2020 done by the same dealer.
First of all, they contested the fact that the car did not have a 5 year service plan as mentioned previously which I clearly did.
My main concern was that they changed the spark plugs which were due as it was the 5th year service and having read some storeys about dealer pretending that they changed the plugs, but they did not.
On previous invoices all the details of parts used were itemised, on this year they just wrote 5th year 80.000 miles service, and I was given a different sheet with lots of ticks with the jobs completed, no mileage or reg number on it, also on the online service history all other years it is all itemised, this year nothing other than 80.000 miles service.
When I questioned this, I was told that previous years I was given a copy of the invoice that normally goes to the underwriter of the service plan, which it was not the case as I have the two previous years invoices clearly addressed to me.
After a lengthy discussion they assured me that the plugs had been changed and I decided to leave.
The car was serviced on Monday, on Tuesday morning Just before they handed the keys back to me I was told that there was going to be a delay in handing the car back to me, and they explained that as the car was being driven out of the workshop it threw an error code associated with a cable linked to one of the sparkplugs not being connected properly, the service advisor had barely finished to speak and I see the car being parked up in the usual place I normally picked it up from.
While the car was in their care my app only showed that the doors and bonnet were not open for more than two and half hour.
I have also spoken to Emac the service plan providers and other than being difficult and mention that the previous owner did not pass the plan to my name they declined to help me due to data protection and that I would have to take it up with the dealer.
The dealer did not quibble the 2019 and 20120 service via the plan at all, I don’t understand why they are being so difficult this year.
Does anyone know how long the 5th year service would including the change of plugs take, is there a way of checking if the plugs have been changed without taking it to an indie, or anyone came across this situation before.
Any help or input very much appreciated.
