As my F-Type V6S celebrates it’s 8 birthday, thought I’d book it into my local Jaguar dealer. Last year I put into a local specialist.
Given the low miles I do each year and the car being new to me, I decided to split up the maintenance items. So last year I did the diff and brake fluid, this year I asked for air filters and spark plugs, plus the usual oil service and pollen filters (what’s the point, it’s a convertible and driven 90% of the time with the roof down). Quoted £515.
Dropped the car off at 8.15 yesterday, received a E-Pace (plastic fantastic), had agreed to collect car at 4pm. No call or anything by 4:30, so called to double check if it’s ready. Nobody available to take my call. Receive a call back by 5.15 to say the car is ready, but paperwork not done. They close at 6pm and I’m a 40 minute drive. Not happening. Then I’m told I’ll need to drop the courtesy car off at 8am as they they need it back. Cannot do as I have meetings and my two kids today (took yesterday as a holiday). Told them they’ll need to drop the car off at my house and collect the E-Pace. As of 10:15am this morning, I've still not received a call back, I called at 9am. Not received a link to the inspection video to review anything else which may need attention. I like detail on exactly what's been done. I’ve checked the online servicing and it only shows an oil service and pollen filter…. not the air filters or spark plugs. Be interesting to see what the paperwork says. I think I'll need to check if the spark plugs have actually been replaced, suspect the online history may magically just update itself once I mention it.
For the last 18 years I’ve owned 12 or 13 BMW’s and never had poor service like this. Have I just been unlucky, just my local Jaguar dealer, or is this a wider JLR problem? Such a pain they need serviced every year when the experience is like this. Every 2 years you could almost put up with it.
Given the low miles I do each year and the car being new to me, I decided to split up the maintenance items. So last year I did the diff and brake fluid, this year I asked for air filters and spark plugs, plus the usual oil service and pollen filters (what’s the point, it’s a convertible and driven 90% of the time with the roof down). Quoted £515.
Dropped the car off at 8.15 yesterday, received a E-Pace (plastic fantastic), had agreed to collect car at 4pm. No call or anything by 4:30, so called to double check if it’s ready. Nobody available to take my call. Receive a call back by 5.15 to say the car is ready, but paperwork not done. They close at 6pm and I’m a 40 minute drive. Not happening. Then I’m told I’ll need to drop the courtesy car off at 8am as they they need it back. Cannot do as I have meetings and my two kids today (took yesterday as a holiday). Told them they’ll need to drop the car off at my house and collect the E-Pace. As of 10:15am this morning, I've still not received a call back, I called at 9am. Not received a link to the inspection video to review anything else which may need attention. I like detail on exactly what's been done. I’ve checked the online servicing and it only shows an oil service and pollen filter…. not the air filters or spark plugs. Be interesting to see what the paperwork says. I think I'll need to check if the spark plugs have actually been replaced, suspect the online history may magically just update itself once I mention it.
For the last 18 years I’ve owned 12 or 13 BMW’s and never had poor service like this. Have I just been unlucky, just my local Jaguar dealer, or is this a wider JLR problem? Such a pain they need serviced every year when the experience is like this. Every 2 years you could almost put up with it.
That will need replaced too I suspect. Anyone know the part number? 
