Mightyhunter
New member
Dear Customer Relations,
I have owned a 400 sport since March this year but unfortunately there are a few issues that have come to light and I am looking to see if you can help me?
I purchased the car from HR Owen (who are being very helpful) and it came with a years warranty from them. The car has a full main dealer JLR service history and has been maintained accordingly. The car currently has c21,000 miles on the clock and is immaculate in all other aspects.
The car was booked into Pentland LR in Perth to have the faults diagnosed. They have contacted the warranty company who have declined to accept ‘responsibility’ for most of the work required.
I have been told that the active exhaust valves have failed meaning the back box section needs to be replaced - £2k+! I can see, having read on a few different forums, that this isn’t an entirely uncommon problem. I’m really frustrated that a car with so few miles on the clock and so we’ll maintained can have a problem such as this. I would expect an exhaust system to last far longer than this before any parts needed replaced. The tyres have done more miles than the exhaust! The warranty company say this is not covered.
There is also a problem with the headlight on the drivers side. Within the sealed unit there is a build up of plastic or glass ‘rubbings’ - this is clearly a manufacturing or build issue as it has occurred within the casing - see attached pic. I’ve been told this will be c£1.6k plus fitting to fix. Again, the warranty will not cover this.
The 3rd problem is that there has been a failure of the brake pedal box assembly. The warranty company have agreed to contribute towards this but will not cover it entirely. I am being asked to contribute around £400 for this work to be done.
And finally, I also have vertical scratches in the drivers door window. From research, this would appear to be caused by the rubber gutter trapping grit which in turn scratches the window as it is open or closed. There was a TSB for this which shows this is a known design issue - JLR JTB00502v2.
I love the car and intend on keeping it for a long time. I am really disappointed though that within the first few months of ownership that the car has suffered from some significant faults even though it had been maintained meticulously. I would not expect a car of this value, used or new, to suffer such profound problems this early in its life, particularly when it’s been well looked after. I fully expected that ownership of a car such as this comes with additional expense over the everyday run around but a c£5k bill arising 4 months into ownership is not palatable and certainly not when the faults are design/build quality orientated.
I really hope you can help!
Yours Sincerely,
David
I have owned a 400 sport since March this year but unfortunately there are a few issues that have come to light and I am looking to see if you can help me?
I purchased the car from HR Owen (who are being very helpful) and it came with a years warranty from them. The car has a full main dealer JLR service history and has been maintained accordingly. The car currently has c21,000 miles on the clock and is immaculate in all other aspects.
The car was booked into Pentland LR in Perth to have the faults diagnosed. They have contacted the warranty company who have declined to accept ‘responsibility’ for most of the work required.
I have been told that the active exhaust valves have failed meaning the back box section needs to be replaced - £2k+! I can see, having read on a few different forums, that this isn’t an entirely uncommon problem. I’m really frustrated that a car with so few miles on the clock and so we’ll maintained can have a problem such as this. I would expect an exhaust system to last far longer than this before any parts needed replaced. The tyres have done more miles than the exhaust! The warranty company say this is not covered.
There is also a problem with the headlight on the drivers side. Within the sealed unit there is a build up of plastic or glass ‘rubbings’ - this is clearly a manufacturing or build issue as it has occurred within the casing - see attached pic. I’ve been told this will be c£1.6k plus fitting to fix. Again, the warranty will not cover this.
The 3rd problem is that there has been a failure of the brake pedal box assembly. The warranty company have agreed to contribute towards this but will not cover it entirely. I am being asked to contribute around £400 for this work to be done.
And finally, I also have vertical scratches in the drivers door window. From research, this would appear to be caused by the rubber gutter trapping grit which in turn scratches the window as it is open or closed. There was a TSB for this which shows this is a known design issue - JLR JTB00502v2.
I love the car and intend on keeping it for a long time. I am really disappointed though that within the first few months of ownership that the car has suffered from some significant faults even though it had been maintained meticulously. I would not expect a car of this value, used or new, to suffer such profound problems this early in its life, particularly when it’s been well looked after. I fully expected that ownership of a car such as this comes with additional expense over the everyday run around but a c£5k bill arising 4 months into ownership is not palatable and certainly not when the faults are design/build quality orientated.
I really hope you can help!
Yours Sincerely,
David
