Update on my cross braces. All replaced under warranty yesterday. Although bulletin now removed from Topix, the main dealer spoke with Jaguar and explained that the inspection had been done in April and that they had forgotten to send the photos over to Jaguar at that time. All agreed with Jaguar, booked into dealership and completed.
Campaign SSM74031 X152 Under body brace corrosion
- Thread starter Seacourt
- Start date
dbv6s said:
I have a 15 plate 2016 .model, it's out of warranty as its four years old.
I intend contacting Jaguar customer care to request they authorise parts replacement and labour free as a goodwill gesture .
Hopefully a reputable company will respond appropriately, without any need for mention of potentially damaging legal action.
Hint manufacturers warranty is protection given by manufacturers in addition to consumer legal protection which obviously varies according to country of residence.
In UK consumer protection legislation states amongst other things that goods must be of merchantable quality and fit for purpose intended.
Fairly sure that the fact that Jaguar enthusiast club magazine published details of the issue and Jaguar stated intention to rectify this defect and the now vanished SSM
bulletin would constitute evidence of the acceptance that such vehicles that possessed this defect were not of merchantable quality and thus liable to rectification.
PhilB
New member
Paul_59 said:
Have you spoken to your dealer about this before getting out the heavy artillery ?
It might be worth giving it a try and see if they can do anything for you.
They would be the best contact with Jaguar to see if it can be done free or as a goodwill gesture in the first instance.
Agree with PhilB.
Have a friendly talk to your dealer first. JLR will need photographic evidence from a dealer as part of the process of approving the work anyway so best to have them working the case for you.
Mine is the same MY as yours and has just been done without resorting to any "strong" discussion with Jaguar Customer Care.
Have a friendly talk to your dealer first. JLR will need photographic evidence from a dealer as part of the process of approving the work anyway so best to have them working the case for you.
Mine is the same MY as yours and has just been done without resorting to any "strong" discussion with Jaguar Customer Care.
Gents for info the bulletin has indeed now been closed off the Jaguar system as advised by my service department in my local dealer. Although it’s minor corrosion I’m not a happy bunny and don’t expect this with an 18 month old car! Will try and see if I can get anywhere with my purchase dealer. 
PhilB
New member
KK3960 said:Gents for info the bulletin has indeed now been closed off the Jaguar system as advised by my service department in my local dealer. Although it’s minor corrosion I’m not a happy bunny and don’t expect this with an 18 month old car! Will try and see if I can get anywhere with my purchase dealer.
The fact the bulletin is off the system doesn't really mean anything.
Your car is under warranty.
It has a defect, they fix it.
Well as it happens I did ask the purchase dealer to take some photos in Jan when I bought the car with the intent to chase the bulletin claim up at a later date. Since then the campaign has ceased. I’m going to see where we go from here, it’s poor for Jaguar to close off this campaign, especially after it’s already been recognised. Not a good start to my Jaguar ownership or future client retention!
That’s promising news, could you please pm me your dealer details incase I get any resistance from my purchasing dealer. Picking car up tomorrow from the Stockport JLR franchise, they have been less than cooperative and seem to concentrate on the Range Rover Trade. My purchasing dealer has been advised of the situation, sadly they are half way down the country from me, I’m hoping it still can be sorted, still have 2 years full Jag warranty so will call upon this if required.
I was in the process of buying a V8R from Devon. I understand from the Jaguar dealer that the 2 year warranty is being withdrawn at the end of August. The car is a 2016 model and spent its life by the sea but only done 5k miles. Full of option and a cracking looking motor.
It has missed its second service due to low mileage (worrying) but with the rust issue being noted (I hadn't looked underneath as wasn't aware of this issue) I have now decided to walk away. Thank heavens for forums like these!
It has missed its second service due to low mileage (worrying) but with the rust issue being noted (I hadn't looked underneath as wasn't aware of this issue) I have now decided to walk away. Thank heavens for forums like these!
A
Anonymous
Guest
Cats said:
Interesting they mentioned the 2yr approved warranty being withdrawn at the end of the month. I haven't heard about this. I wonder if that was a Porkie pie to try and tempt you to buy now.
Anyway for history checks and such like on any future purchase then feel free to PM me a reg.
Sounds like a Porky to me. For any JLR main dealer to sell used cars, they are going to have to match all other main dealers with 2 year warranties. Porsche, BMW, Audi plus almost every other manufacturer offer 2 year used car warranties.
If it's the same car, I also have looked at that V8, maybe worth just asking them to put the car up on ramps so you can view the cross braces. Also if they give you a warranty I wouldn't be so concerned about the service missed.
If it's the same car, I also have looked at that V8, maybe worth just asking them to put the car up on ramps so you can view the cross braces. Also if they give you a warranty I wouldn't be so concerned about the service missed.
Cool Hand Luke
New member
My car was taken in by Pentland Edinburgh, for inspection yesterday after I sent some photos of the under body frame showing clearly visible red rust corrosion. I was expecting that some negotiation and persuasion might be needed but was surprised when they called at 4 o’clock to say that they had replaced the parts with new parts under warranty !
If you haven’t already done it, I’d have a good look under your car and if there’s corrosion on the sub frame talk to your dealer. Jaguar are clearly still agreeing to replace them under warranty
If you haven’t already done it, I’d have a good look under your car and if there’s corrosion on the sub frame talk to your dealer. Jaguar are clearly still agreeing to replace them under warranty
A
Anonymous
Guest
pleased to report that i’ve had all mine changed today.
bit of a long story so won’t bore you all with it, but suffice to say that having twisted arms at the dealership and JLR they agreed to meet all the costs bar £200. Given cars age and that the campaign is closed I feel that was agreeable, job done and feel a lot happier about my little cat.
bit of a long story so won’t bore you all with it, but suffice to say that having twisted arms at the dealership and JLR they agreed to meet all the costs bar £200. Given cars age and that the campaign is closed I feel that was agreeable, job done and feel a lot happier about my little cat.
Had Jaguar check mine today for corrosion and they said very minor surface rust on one brace not connected to the suspension and was fine. They said no need to do anything else.
Initial three year warranty up in March so will get them to check again before that and then have the argument if I need to
Initial three year warranty up in March so will get them to check again before that and then have the argument if I need to
A
Anonymous
Guest
ayrejc said:
My MY18 400 sport had it's brace replaced in May. No questions asked but had to wait 6 weeks for parts. So definitely get it double checked in March.
Cool Hand Luke
New member
MY18 - replaced rear braces in August this year, no questions asked
