Beadles Jaguar Southend

@

@299Peter

New member
So on the drive back to Southend from Diss (Tuesday) a warning light appears - the red triangle with an i inside. I call my local main dealer, Beadles in Southend, who advise that a technician will call within 48 hours to discuss and talk me through the issue to hopefully resolve it remotely, a confirmation email was received upon completion of telephone call, so all good.

No call received within the 48 hours, emailed Beadles after 96 hours (Saturday) asking for a call back, nothing. Today (Monday), telephoned Beadles asking to speak to someone, advised I would be called back - again nothing!

I’m quietly confident I know what the issue is - the pre sale service at Aston Martin, Newcastle has not been recorded at JLR against my car and I’m sure the warning is simply advising that a service is due, which it isn’t.

Is what I am experiencing typical of JLR main dealers or is Southend an exception - anyone else have similar experiences at Beadles.

Will be writing to head honcho at Beadles complaining if I do not hear anything tomorrow (Tuesday), one whole week after the initial call into the dealer.

Peter
 
Be interested how you get on with that - was having exploratory conversation about a new car from them. Their reviews make grim reading.
 
Beadles are my local JLR Dealer too.
My first service with them when I first got the car was potentially disastrous. On completion they didn't re-fit all the undertray bolts/screws and the ones that were fixed hadn't been tightened. I was fortunate that I found the problem before the whole bottom tray detached, which if at speed could have been very dangerous for me and the car behind! I also went through the call back scenario and I can tell you that you aren't the only one who didn't get a call back. I have spoken to them many times about servicing, I have never found them interested in my business and have subsequently always gone to Grange at Brentwood who I find customer focused, helpful and more economic.
Mike
 
Mike,

Interesting. Thank you for this feedback. Looks like I too will be contacting Grange in Brentwood shortly…..

The disappointing thing is that when I took my car into Beadles on another issue two weeks ago I did say to them then that I would be looking for a 400 Sport in 2022….hoped that might get their entrepreneurial antenna twitching, clearly not!

Peter
 
If it was a RED triangle on an MY14 whilst driving then that is a primary warning that must be investigated immediately by the driver or qualified assistance before continuing.
Service warnings are displayed at ignition on and at start and are amber/yellow (not RED) I believe.

EDIT: And your right the last service by Aston Martin was not recorded. The last service recorded was JagTech on 13/10/2020. If you have the paperwork then send a copy to Jaguar Customer Care and they can update the service record online.
 
SimpleR

I have not driven it since returning from Diss, just in case it’s not the issue I presume it to be.

I am adamant it is the red not orange/amber warning triangle.

Thank you for your input

Peter
 
SimpleR

I missed the second part of your reply.
I had already put AM in Newcastle and Beadles in Southend in touch with each other to ensure the service records were passed over and the database updated accordingly. I am also awaiting confirmation from Beadles that this task has also been actioned successfully!!

Peter
 
Yours is car 13905.

AM/Beadles have not updated the service history.

And car 13905 is MY15 specification (for your signature). Registered 16th May 2014 on a 14 plate but is a MY15 specification.

Hope the red triangle gets sorted and service history updated accordingly.
 
SimpleR

Many thanks.

Interestingly, how do you glean all this information without the registration or VIN numbers?

Peter
 
@299Peter said:
Interestingly, how do you glean all this information without the registration or VIN numbers?
Click to expand...

When I was buying mine 4+ years ago I found it a minefield of different MY specs, O and V plates and dealer lack-of-information. When I joined the forum it appeared others looking to purchase were struggling so I created a spec lookup "feature".

https://www.ftypeforums.co.uk/viewtopic.php?f=21&t=3805&start=30

Unfortunately Jaguar removed free access to build sheets last year but Jaguar Customer Care can email a PDF copy after a few days.

The main purpose was to convert reg to VIN numbers or find reg numbers from adverts without having to visit a car. 13905 is your car number and also the last 5 digits of the VIN. You posted a picture including reg a while back.
 
SimpleR

Oh! Didn’t realise I had posted a pic with reg no! My error.

A very useful facility for those looking to research vehicles prior to purchase.

Great stuff - Peter
 
So, I rang Beadles this morning to speak to the Service Manager - Mark Williams - he was of course busy and I was promised a return call. Two hours later I receive a call from one of the service technicians who apologised for the delay in Beadles making contact with me and advised investigations why would continue……..I doubt I will receive a call from Mr Williams.

He then talked me through the onboard menu to understand the problem…. To cut a long story short I was advised to contact the warranty providers and arrange for a Home Start visit…… who would run diagnostics and advise what should happen next. The Home Start/Roadside Assist ace team at Auto Assist - 3rd parry warranty providers - appear to be efficient and a visit is arranged for tomorrow (Wednesday) between 9 and 11am.

My instinct tells me it will not be a conclusive search and the car will be taken to Beadles to await a more detailed analysis….. (all under warranty I would hope) which I’m guessing could take days (weeks?)

The saga continues…

The joys of F-Type ownership are slowly being eroded…
 
Hello

Regarding Beadles Southend from my own experience I have been very pleased on the whole .. they have serviced our RR Evoque for the last 3 years with no issues .. I purchased our F Type new from this dealership 4 years ago and has been serviced since new with no issues .. the one warranty claim I had was dealt with very quickly and efficiently.
Sure I have had a couple of small hiccup's on the way but has always been dealt with to my satisfaction when I spoke with them directly face to face at the dealership ?? But this is only my own experience ..

Just a positive slant from my perspective ..
best regards
 
Kaspa

Great to hear some positive feedback - much appreciated.

My car was put on diagnostics on Monday by the roadside assistance with no fault found. I have now booked onto Beadles for next Wednesday for them to run their diagnostics - to be fair to them they did squeeze me in.

Thanks
 
Your welcome

But I would also add Grange in Brentwood although I have never used them (cant be bothered to drive there) do seem to get constant good reviews when you do a little research on the web
all the best
 
You must log in or register to reply here.
Back
Top