Are diagnostic costs covered by jaguar approved warranty ?

C

Cool Hand Luke

New member
So my roof failed to close at the weekend and I had to manually close it ( what a palaver ) ! Anyway car has gone into dealership who have found an electrical fault with one of the motors that they think is causing the problem. They have said that the replacement will be covered by my 2 year extended warranty but they are asking me to pay for 4 hours of diagnostics at £624 :o

I have questioned this as I cant see anywhere in the warranty booklet where it says diagnostics aren't covered.

Anyone had any similar experience or know the definitive answer ???

Car is 37 months old.
 
All warranty work i've had done has been completely covered... admittedly by the 3 year base warranty not extended warranty but wouldn't expect that to be any different.
 
Cool Hand Luke said:
So my roof failed to close at the weekend and I had to manually close it ( what a palaver ) ! Anyway car has gone into dealership who have found an electrical fault with one of the motors that they think is causing the problem. They have said that the replacement will be covered by my 2 year extended warranty but they are asking me to pay for 4 hours of diagnostics at £624 :o

I have questioned this as I cant see anywhere in the warranty booklet where it says diagnostics aren't covered.

Anyone had any similar experience or know the definitive answer ???

Car is 37 months old.
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I have read the extended warranty forms in detail and it clearly states:

Page 8 of Extended Warranty Claims
The Company will pay both parts and labour at warranty rate up to the sum equivalent to the purchase price of the vehicle

There should be zero cost or charges and refuse to pay. Jaguar should deal with this directly with the Jaguar Extended Warranty company.
Good luck.
 
If they only "think" they've found the problem they're asking you to pay for their incompetence.
 
Likewise - I've had a fair few claims (3 coolant leaks - pump / Y pipe / expansion tank), big end bearings (short block), etc.) under the Jag extended warranty, after the 2 year Approved Used one, and never once been asked to pay for diagnostic costs.
 
Thanks for all the replies. They have come back and confirmed that as there is a fault in one of the latch motors that will be replaced under warranty that the diagnostics will also be covered 👍
Why did they have to stress me out like that though ?!?
Part on back order so they wanted to hold on to the car as the roof is completely dismantled. When I asked for a rough idea of how long the parts might take they admitted it " could be months " due to the covid pandemic. They are now in the process of reassembling the roof and delivering it back to me.
This experience really puts me off holding on to the car. I love it but seriously thinking of moving away from JLR now. Maybe a wee mx5 would be more fun !
 
Cool Hand Luke said:
So my roof failed to close at the weekend and I had to manually close it ( what a palaver ) ! Anyway car has gone into dealership who have found an electrical fault with one of the motors that they think is causing the problem. They have said that the replacement will be covered by my 2 year extended warranty but they are asking me to pay for 4 hours of diagnostics at £624 :o

I have questioned this as I cant see anywhere in the warranty booklet where it says diagnostics aren't covered.

Anyone had any similar experience or know the definitive answer ???

Car is 37 months old.
Click to expand...

Call their bluff - Ask for a detailed breakdown of the 4 hours and results form the diagnostics - That will stump them!

Don't part with a penny, it's your cheeky dealer trying it on I'm afraid.
 
Cool Hand Luke said:
Thanks for all the replies. They have come back and confirmed that as there is a fault in one of the latch motors that will be replaced under warranty that the diagnostics will also be covered 👍
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Glad that was resolved in your favour.
 
Glad they have found the issue and fixing - I'd still be questioning the person who said you would need to pay for diagnostics, sounds like they were trying it on....
 
Warning you that diagnostic costs are to your account if there isn’t a valid warranty claim is standard practice I’m afraid! Covers the dealers for the odd occasion where people have either caused the problem themselves or are just stupid....what do you mean I’m not meant to top up brake fluid with water?.....seen it all before!..... Joe public can be very stupid, even more so if they have money :D
 
Northnoble said:
... Joe public can be very stupid ....
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I agree, but I find it insulting that dealers take that as the default before they've even met you!
Many years ago I had a Nissan Micra that, it turned out, had no weatherproofing when they fitted the front offside wing resulting in a very wet carpet the first time I drove it in the wet. The first thing the salesman asked me when I brought it back was "did you leave the sunroof open?" Like how come the seats are perfectly dry? Needless to say that was the last time I used that dealership, and am still waiting for an apology. :evil:
 
It depends on the service person and how they explain it to you. They seem to back down quite quickly when you ask to speak with a manager and go on to explain your years of AUC warranty experience and how you are choosing to award your warranty claim to that dealer at that time. I agree it is quite stressful 1st few times when they lay that crap on you. Glad its dealt with for you
 
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