Hi all,
I took my 400 Sport into the local main dealer for its 3 year service, an MOT and an investigation into a squeaking noise yesterday morning before 9am. I received a phone call from the dealer around 4pm saying that they'd done the service but hadn't had time to perform the MOT or investigation. I told them I was happy to leave it overnight with them. I then received another call around lunchtime today in which I was told that they couldn't do the MOT as the car would fail due to a rear tyre being 1.5mm. They also could not begin the investigation as they could not therefore drive the car on the road. Since they could only provide me with (very expensive) P Zeroes, I went, paid my service bill and picked the car up.
I have several points that I'm not particularly happy about:
- Surely they would have known about the tyre when they performed the service and eVHC, so why not tell me on Thursday?
- The car *was* taken for a test drive at 17:52 yesterday evening for 2 miles according to InControl; the garage did not mention this at all. This seems to have been performed after eVHC where they deemed the tyre illegal.
- The eVHC states that the tread depth on the tyre is 2mm on the outer and middle and 1.5mm on the inner. The service invoice states that the rear n/s tyre is 2mm. Having looked at the tyre (eyeballs only), the wear markers are still ever so slightly lower than the surrounding tread on the inner edge of that tyre. I'm not convinced about their measuring to be honest.
- When I purchased the car (from that dealer) last September, the car had to have had at least 3.96mm of tread on all tyres (Jag Approved Used Checklist). The car has done 3000 miles (give or take around 30 miles) since then. This means that I would have worn off around 2.5mm of rubber in 3000 miles. I do not spin the wheels (purposely) and have never driven with traction control on (coward, I know!). When I mentioned this to the guy he told me that the wheels often spin when people leave the forecourt and this was even more likely since I "have the more powerful one" :roll:
- I received no eVHC video.
- The car was not cleaned (only mention this since it's on the Jaguar website as something they do, but apprently don't!).
- I could not have a courtsey car (apparently due to Covid measures, so perhaps fair enough)
Am I being a whingey git who should shut up and look forward to two new Michelins on Tuesday, or do I have point that the service is not great?
TIA
I took my 400 Sport into the local main dealer for its 3 year service, an MOT and an investigation into a squeaking noise yesterday morning before 9am. I received a phone call from the dealer around 4pm saying that they'd done the service but hadn't had time to perform the MOT or investigation. I told them I was happy to leave it overnight with them. I then received another call around lunchtime today in which I was told that they couldn't do the MOT as the car would fail due to a rear tyre being 1.5mm. They also could not begin the investigation as they could not therefore drive the car on the road. Since they could only provide me with (very expensive) P Zeroes, I went, paid my service bill and picked the car up.
I have several points that I'm not particularly happy about:
- Surely they would have known about the tyre when they performed the service and eVHC, so why not tell me on Thursday?
- The car *was* taken for a test drive at 17:52 yesterday evening for 2 miles according to InControl; the garage did not mention this at all. This seems to have been performed after eVHC where they deemed the tyre illegal.
- The eVHC states that the tread depth on the tyre is 2mm on the outer and middle and 1.5mm on the inner. The service invoice states that the rear n/s tyre is 2mm. Having looked at the tyre (eyeballs only), the wear markers are still ever so slightly lower than the surrounding tread on the inner edge of that tyre. I'm not convinced about their measuring to be honest.
- When I purchased the car (from that dealer) last September, the car had to have had at least 3.96mm of tread on all tyres (Jag Approved Used Checklist). The car has done 3000 miles (give or take around 30 miles) since then. This means that I would have worn off around 2.5mm of rubber in 3000 miles. I do not spin the wheels (purposely) and have never driven with traction control on (coward, I know!). When I mentioned this to the guy he told me that the wheels often spin when people leave the forecourt and this was even more likely since I "have the more powerful one" :roll:
- I received no eVHC video.
- The car was not cleaned (only mention this since it's on the Jaguar website as something they do, but apprently don't!).
- I could not have a courtsey car (apparently due to Covid measures, so perhaps fair enough)
Am I being a whingey git who should shut up and look forward to two new Michelins on Tuesday, or do I have point that the service is not great?
TIA
