Route planner and Live not working

G

Gordon H

New member
Hi all,
Got satnav working, micro sim loaded and working, created account and logged in via car set-up, but can’t get route planner app or Live working, any ideas anyone?
 
After you inserted SIM it should of popped up a message saying you have to enable data in all settings.

Presume you've done that and it says 4G on top left of head unit.
 
I’ve never got route planner to work and I don’t think anyone has. Keeps saying email address not recognised.
 
Malbec said:
I’ve never got route planner to work and I don’t think anyone has. Keeps saying email address not recognised.
Click to expand...

Mine works no problem at all, just follow the below

https://www.jaguar.co.uk/incontrol/incontrol-user-guide/pro-services.html
 
I’ve had my car for a year and route planner has never worked. Remote and InControl work but route planner does not.
Look in ratings and reviews and a lot of comments saying it doesn’t recognise email.
 
bigknd said:
Mine works no problem at all, just follow the below

https://www.jaguar.co.uk/incontrol/incontrol-user-guide/pro-services.html
Click to expand...

I follow this and it worked ok, although a bit surprised you can't use your Incontol login for this and you have to create a new one. Also the keyboard layout being different to the Incontrol one with some characters being behind other keys.
 
still puzzled. my car is a march 2016 just in case the nav system has changed. it must already have a sim in it because my phone knows where the car is when its way out of blue tooth range. but at the same time, the car doesnt show up as a wifi outlet on my phone. so whats happening here?
 
NCE 61 said:
bigknd said:
Mine works no problem at all, just follow the below

https://www.jaguar.co.uk/incontrol/incontrol-user-guide/pro-services.html
Click to expand...

I follow this and it worked ok, although a bit surprised you can't use your Incontol login for this and you have to create a new one. Also the keyboard layout being different to the Incontrol one with some characters being behind other keys.
Click to expand...

Looks like route planner does not work with older systems. Mine is 17MY and it doesn’t recognise my email nor let me set up a new one.
So frustrating that waze is not on InControl.
 
Follow link Nc61 and use that page to create and set up I can confirm it does work. Once done your app will work but you also have to log into the car account to sync. Phil
 
Fez said:
Follow link Nc61 and use that page to create and set up I can confirm it does work. Once done your app will work but you also have to log into the car account to sync. Phil
Click to expand...

Looks as if that only works if you have “pro”. I don’t.
 
Sorry for sticking my nose in here. Last year we had a 66plate Evoque dyn lux with the full incontrol . When we bought the car the salesman told me you have to have a Hotmail account as my yahoo would not work. We set up a Hotmail account & it worked perfectly after that. Probably not that but just a thought.
 
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