Hi everyone. I have an issue i'd appreciate some input on.
I bought my F Type in May of this year from a Jaguar dealership. Was very happy with the car but after a week I noticed a couple of odd issues. One was the window seals/scratches on driver and passenger glass. The second is in relation to the Jaguar Remote and Tracker. I spent 4 months being given the cold shoulder by the dealership about the window seals and glass but they eventually conceded when I brought up that it was covered in a technical bullet-in.
The issue regarding the Remote and Tracker is that, while advertised on Jaguars approved used car search as having both Remote and Tracker, when I went to register and set them up, I was only given access to the Remote, no tracker. The dealerships own website was (to say the least) thin on details/features of the car and never mentioned having a tracker OR the remote so I was relying on Jaguars own catalogue which said it had both. I'm annoyed I didn't take more screenshots of the dealerships website however I did take a screenshot of Jaguars listed features showing both Remote and Tracker.
Regardless, I rang Jaguar directly to ask if the build sheet had the car had a tracker marked on. I was told no. This is annoying to say the least, I bought the car with the tracker having read a few stories of these cars being stolen relatively easily and was hoping for a tracker as standard as an additional layer of security. I rang the dealership hoping they could look into this further being the ones I bought the car from. I was told they'd look into it but due to covid and everyone working from home it would take time. This was mid October by this point. Fast forward yesterday. I ring the dealership again and ask for a callback as people are busy/away. I get a callback from someone i've not dealt with before and they assure me that they'll get together with the sales manager the next morning and come back the next day with a solution.
Tonight I get a call to tell me that there's nothing they can do on their part because the Remote Tracker feature was listed on Jaguars own site, not the dealerships own and in the small print or (T&Cs) it says that there may be some discrepancies with what's listed and what is actually on the car. I'm under the impression they pull the list of extras/features from a list when they enter the VIN into their site though I could be wrong. The dealership said they could have one installed if I brought the car down to them and at a cost to me which they couldn't even give me a rough estimate but i'm sure it'd be way above what a 3rd party would charge.
Where should I go from here?
Any help or advice would be appreciated.
I bought my F Type in May of this year from a Jaguar dealership. Was very happy with the car but after a week I noticed a couple of odd issues. One was the window seals/scratches on driver and passenger glass. The second is in relation to the Jaguar Remote and Tracker. I spent 4 months being given the cold shoulder by the dealership about the window seals and glass but they eventually conceded when I brought up that it was covered in a technical bullet-in.
The issue regarding the Remote and Tracker is that, while advertised on Jaguars approved used car search as having both Remote and Tracker, when I went to register and set them up, I was only given access to the Remote, no tracker. The dealerships own website was (to say the least) thin on details/features of the car and never mentioned having a tracker OR the remote so I was relying on Jaguars own catalogue which said it had both. I'm annoyed I didn't take more screenshots of the dealerships website however I did take a screenshot of Jaguars listed features showing both Remote and Tracker.
Regardless, I rang Jaguar directly to ask if the build sheet had the car had a tracker marked on. I was told no. This is annoying to say the least, I bought the car with the tracker having read a few stories of these cars being stolen relatively easily and was hoping for a tracker as standard as an additional layer of security. I rang the dealership hoping they could look into this further being the ones I bought the car from. I was told they'd look into it but due to covid and everyone working from home it would take time. This was mid October by this point. Fast forward yesterday. I ring the dealership again and ask for a callback as people are busy/away. I get a callback from someone i've not dealt with before and they assure me that they'll get together with the sales manager the next morning and come back the next day with a solution.
Tonight I get a call to tell me that there's nothing they can do on their part because the Remote Tracker feature was listed on Jaguars own site, not the dealerships own and in the small print or (T&Cs) it says that there may be some discrepancies with what's listed and what is actually on the car. I'm under the impression they pull the list of extras/features from a list when they enter the VIN into their site though I could be wrong. The dealership said they could have one installed if I brought the car down to them and at a cost to me which they couldn't even give me a rough estimate but i'm sure it'd be way above what a 3rd party would charge.
Where should I go from here?
Any help or advice would be appreciated.
