Major Service

S

SESH

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My F Type V6S is due a four year major service soon, so I thought I would investigate main dealer service charges as I would like to keep the car with full Jaguar main dealer history.
It was interesting, as a couple started off at over £700 including labour and parts. But when I mentioned the JLR main service prices listed online being only £445 they immediately reduced their price to meet the JLR pricing structure. However one main dealer who are about 25 miles from me told me they were having a special promotion at the moment and that a major service would be £385.00 all inc and the interim service if I needed that, would be £225.00 all inc.
I went back to my local dealer, who are just a few miles from home, to see if they would price match as they had done in the past. The service agent was adamant that they wouldn't and said I should take the other dealer up on their offer. I also mentioned the cross brace issue. A year ago at the last service I complained that rust was forming on the brace and the attachments. They investigated and said it was normal corrosion for an F Type and wasn't covered under warranty. I accepted that at the time but got the cross braces cleaned up and re-painted at a local garage. I mentioned the Jaguar SSM number to the service agent who then told me that the SSM only applied to cars under warranty and mine was now out of warranty and that I couldn't have them replaced.
I am, to say the least, very disappointed with the service levels from this dealer and the fact that the service agent couldn't even be bothered to investigate. They just didn't seem at all interested in securing service business and his attitude was really blaze.
Obviously I will be taking the car to the dealer who is 25 miles away. Not too much of a problem as they will collect it and re-deliver.
Mike
 
Mike,
Actually I don't see anything wrong in much of this.
Dealers are independent and can decide if and when to make special offers and if they want to adjust prices to match others.
For sure staff should be better trained in some dealers about what does and does not qualify for discounted service plans and there is no need for them to be blasé. At my last service 2 dealers told me F types are excluded from the 5 year programme and one said they'd do it
Personally I'd be pretty pissed if there was a set price by Jaguar and nobody could discount or deviate. We'd soon be moaning strongly about cartels.

I used to do exactly as you do and go to a dealer 30 miles away due to discounted prices, free collections, courtesy cars and generally better service, but this is the beauty of shopping around. Same with buying or doing pretty much everything. If you research you get better prices


As for the rear braces. The parts out of warranty, cosmetic only and really not an issue. Mines pushing 6 years old and no concerns about it. For sure we expect better from a premium car and indeed looks like the upgraded the part on later cars and for those under warranty

Just my perspective on life
 
My 2018 is due for first service, dealer quoted me €600-£520, I asked what it covers and was told oil and filter change and fluid checks and overall checks, also any updates which are free, well supposed to be. I kindly told them, your mad, getting it done at a garage that specializes in performance cars, with genuine parts and stamped book for half the price, I not paying for the dealers fancy showroom. O yea and the genuine oil filter costs less than £15.00
 
powerhouse said:
... getting it done at a garage that specializes in performance cars, with genuine parts and stamped book for half the price ...
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You have a book to stamp? :shock:
 
scm said:
What model year do you have? I didn't get a service book with my MY18.
Click to expand...

march 2018 2.0
 

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mush check online, anyway I have a service records book, which came in the owner's manual . Maybe you need to get service done through an authorized jaguar dealer , so they do it online
 
Booked it in for a major service 25 miles from me with a Jaguar main dealer.
£385.00 all inc.
Includes collection and delivery.
Plus the very helpful service agent promised to look into the cross brace corrosion issue with Jaguar.
Why can't my local dealer be as helpful?
Why don't businesses see that by looking after their existing clients it could lead to more business, I may be looking to get another Jaguar at some point!
Businesses in general seem to be too focused on new business and don't realise that existing clients can be the most productive!
Mike
 
Is the new dealer in Brentwood? They were very helpful to me.

Also re service books agree I didn't get one either and mine is a 2014.
 
Yes indeed in Brentwood. Seem very helpful.
Mike
P.S. My car is a MY2016 and didn't come with a service book, all entered online. Plus you can get a print out hard copy for your records if you want.
 
How did your service go? I live in Colchester and have just bought an S, so Brentwood would be an option for servicing for me.
 
Hasn't been in for service yet. It's due in April. Booked it in early as they were offering a good discounted price and seemed helpful. They also collect and deliver free of charge. Plus some Jaguar main agents get booked up a bit in advance. Have used them a while back when I had an XJ and all was good.
Mike
 
At SCM : exactly. On-line.. My car is begging for service [orange triangle].

But I booked service already..

..why doesn't the triangel shut-it.. :roll:
 
Orange service light is a warning that the service is due shortly. Would expect the service light to go red if you go over the due date or mileage.
The service agent will re-set the service light once the service is carried out.
Mike
 
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