RagtopRoadster
New member
Part of the damage to my baby, after a warranty trip to the Dealership. No apology and total indifference. “Thank you Grange Brentwood”
Main Dealer Paint Damage
- Thread starter RagtopRoadster
- Start date
Part of the damage to my baby, after a warranty trip to the Dealership. No apology and total indifference. “Thank you Grange Brentwood”
RagtopRoadster
New member
They didn’t seem to care. The manager said he would check with the workshop to see what had happened and would call me back on Monday (I collected the car on Saturday)
HE DIDN’T, I had to chase him and his reply was “oh, haven’t the workshop contacted you? This was followed by a workshop receptionist? calling later on that day saying “I’ve got to book your car in for some repairs” No discussion, details and certainly NO APOLOGY! This so called “after sales service” is nothing short of disgraceful. I am very concerned as to how and where the repairs will be carried out and indeed if any better care would be taken of my car whilst it is in there again. The paint on the car is special order Silicon Silver with a very heavy but very fine content of metallic particles. I’m extremely concerned about the correct match. I’ll let you know how I get on, it’s supposed to be going in next Thursday.
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HE DIDN’T, I had to chase him and his reply was “oh, haven’t the workshop contacted you? This was followed by a workshop receptionist? calling later on that day saying “I’ve got to book your car in for some repairs” No discussion, details and certainly NO APOLOGY! This so called “after sales service” is nothing short of disgraceful. I am very concerned as to how and where the repairs will be carried out and indeed if any better care would be taken of my car whilst it is in there again. The paint on the car is special order Silicon Silver with a very heavy but very fine content of metallic particles. I’m extremely concerned about the correct match. I’ll let you know how I get on, it’s supposed to be going in next Thursday.
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Lunar
New member
I feel your pain - had the same situation when my car was recovered for a burst coolant pipe under the supercharger and they had to take the bonnet off.
It was re-fitted so badly that when you opened the passenger door it flicked the bonnet sideways and chipped the paint off.
...and all they really needed to do was to align it to the original washer marks!
Mine is also special order, Lunar Grey Metallic, and I was concerned that it would be almost impossible to match when painting the bonnet edge, but no, it came back amazingly well done.
The body shop had left a hanger on the mirror to check seat and mirror adjustments, so I know where I will go now when I want the speckles on the nose cone or sill re-finished.
As frustrating as it certainly is, I find it best to be firm, but fair in your stance, clearly stating what you expect, and give people a chance to sort it, rather than venting your frustration.
Hope it comes back flawless - good luck.
It was re-fitted so badly that when you opened the passenger door it flicked the bonnet sideways and chipped the paint off.
...and all they really needed to do was to align it to the original washer marks!
Mine is also special order, Lunar Grey Metallic, and I was concerned that it would be almost impossible to match when painting the bonnet edge, but no, it came back amazingly well done.
The body shop had left a hanger on the mirror to check seat and mirror adjustments, so I know where I will go now when I want the speckles on the nose cone or sill re-finished.
As frustrating as it certainly is, I find it best to be firm, but fair in your stance, clearly stating what you expect, and give people a chance to sort it, rather than venting your frustration.
Hope it comes back flawless - good luck.
RagtopRoadster
New member
Thank you for your kind and encouraging words Lunar. I readily accept that accidents do happen and mistakes are often made. It’s a fact of our daily lives but as far as I’m concerned, it’s how they are rectified that is really important and I am deeply disturbed by my treatment so far.
It is a year old car, which I bought new from Grange, I have loved and cherished it, now it has multiple scratches and deep chips on/in it. I have had no explanation or, worst of all, any form of apology. A simple “sorry” would have gone a long way to placate me.
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It is a year old car, which I bought new from Grange, I have loved and cherished it, now it has multiple scratches and deep chips on/in it. I have had no explanation or, worst of all, any form of apology. A simple “sorry” would have gone a long way to placate me.
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RagtopRoadster
New member
Well, she went in for the paint repairs yesterday and I must say, so far I’m back to being impressed with the service from Grange Motors. Attentive service manager, who checked and double checked that he knew where every mark was, the customary loan car, but this time with fuel. Although sadly, they did “politely” refuse my (young in cheek)request for an SVR or Project 7 F Type (I wasn’t too surprised) The XE AWD they loaned me drives beautifully but is not my baby.
I’ll post an update after I pick her up.
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I’ll post an update after I pick her up.
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RagtopRoadster
New member
Took her in on Monday, it’s now Thursday (almost) still not back, am I worried?
HELL YEAH.
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HELL YEAH.
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RagtopRoadster
New member
They told me it would be finished by Monday evening or Tuesday morning. On Tuesday, late afternoon they called to say that the repairs had been carried out, BUT on second inspection, they weren’t happy with them and they would need to keep it for a couple more days.
I’m going to the F Type Mini Meet at the Hare at Roxwell on Saturday so I told them that I’d like it back before the weekend. They said that that “should” be ok.
I have chips on the drivers door pillar edge, a chip on the drivers sill panel and a scratch on the rear quarter panel going into the bumper. Not a huge repair, I would have thought that a couple of days would be sufficient.
It’s not really the time scale that worries me, it’s the fact that it is a special order metallic silver colour which I feel is going to be difficult, if not impossible to match. I’m just hoping that I’m proved wrong but metallic silver the the worst colour to match and I don’t really want a lot of blending into adjacent panels to mitigate a colour/texture mismatch. The car is only a year old, bought new and was flawless before this unfortunate incident.
Fingers crossed.
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I’m going to the F Type Mini Meet at the Hare at Roxwell on Saturday so I told them that I’d like it back before the weekend. They said that that “should” be ok.
I have chips on the drivers door pillar edge, a chip on the drivers sill panel and a scratch on the rear quarter panel going into the bumper. Not a huge repair, I would have thought that a couple of days would be sufficient.
It’s not really the time scale that worries me, it’s the fact that it is a special order metallic silver colour which I feel is going to be difficult, if not impossible to match. I’m just hoping that I’m proved wrong but metallic silver the the worst colour to match and I don’t really want a lot of blending into adjacent panels to mitigate a colour/texture mismatch. The car is only a year old, bought new and was flawless before this unfortunate incident.
Fingers crossed.
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RagtopRoadster
New member
Well, she’s back. I checked and double checked. A 95% good repair. I let the other 5% go as only I would be able to see it. You could only find the tiny remaining mark if you knew where to look, so I’m satisfied at last.
All credit to Grange, they did a complimentary Apple Car Play upgrade for me as an apology and it works flawlessly. Interestingly, my phone book now downloads, whereas it would not with the previous version.
We’re back there again in a couple of weeks as I lightly damaged a front wheel whilst leaving Broomfield Hospital car park after visiting a sick friend. I’m pleased that I took out the wheel & tyre warranty from Grange when I bought the car. The only down side is the car has to go back there for a week while the wheel is being repaired. Really great service from the warranty company, just one phone call and a couple of photos was all they was required to get it booked in. Very painless. I believe that I’m covered for about ten wheel repair/refurbs and a couple of tyres over the first three years of ownership. I’m hoping that I won’t need it again but with 20” wheels and ultra low profile tyres, I only need to “kiss” an obstacle and it’ll be back to Grange I go. Thought I was doing ok though, only one little incident in fifteen months.
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All credit to Grange, they did a complimentary Apple Car Play upgrade for me as an apology and it works flawlessly. Interestingly, my phone book now downloads, whereas it would not with the previous version.
We’re back there again in a couple of weeks as I lightly damaged a front wheel whilst leaving Broomfield Hospital car park after visiting a sick friend. I’m pleased that I took out the wheel & tyre warranty from Grange when I bought the car. The only down side is the car has to go back there for a week while the wheel is being repaired. Really great service from the warranty company, just one phone call and a couple of photos was all they was required to get it booked in. Very painless. I believe that I’m covered for about ten wheel repair/refurbs and a couple of tyres over the first three years of ownership. I’m hoping that I won’t need it again but with 20” wheels and ultra low profile tyres, I only need to “kiss” an obstacle and it’ll be back to Grange I go. Thought I was doing ok though, only one little incident in fifteen months.
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dbv6s
New member
Good news on the pint work then! Unlucky with the wheel but glad it’s being sorted
I’ve never bought into alloy wheel insurance, didn’t feel as though it was worth it. Was offered on a recent Mercedes with diamond cut alloys but after reading the small print there’s too many variables and uncertainty
Keep in mind that diamond cut wheels can only be refurbed a few times before a new wheel is needed (few times for light scuffing)
A deep gauge might mean only 1 refurb possible before a new wheel is needed, or potentially not fixable at all.
The Mercedes scheme said that if wheel wasn’t repairable, they would contribute to a new one, only no one could tell me how much that contribution would be when I asked!
I’ve never bought into alloy wheel insurance, didn’t feel as though it was worth it. Was offered on a recent Mercedes with diamond cut alloys but after reading the small print there’s too many variables and uncertainty
Keep in mind that diamond cut wheels can only be refurbed a few times before a new wheel is needed (few times for light scuffing)
A deep gauge might mean only 1 refurb possible before a new wheel is needed, or potentially not fixable at all.
The Mercedes scheme said that if wheel wasn’t repairable, they would contribute to a new one, only no one could tell me how much that contribution would be when I asked!
RagtopRoadster
New member
Thanks for the info, very interesting, will note for the future, though I’m usually very careful with my wheels. Only one full refurb on my 600SL in 16 years.
Back to the F Type, when buying new (my first new car) you kind of get caught up in the paint/bodywork protection - wheel/tyre and gap insurance thing that they throw at you but so far, in the last year, I’ve had some tree branch “bruising” polished out and now the wheel refurb. The insurance company made it so easy, just one phone call and somebody comes out to your house or the dealers premises to carry out the repairs. Very easy and stress free. The thing that I particularly like with the wheel repair, is that the dealership removes and refits the wheel so the car is lifted correctly and not jacked up on the aluminium floor or some other inappropriate point. AND I get a courtesy car whilst mine is away for a week. The cost for the wheel/tyre cover was £545.00 or thereabouts and the bodywork/paint cover was the same. My local wheel refurb specialist quoted me £96.00 for a diamond cut wheel so I not unhappy with the deal, it’s good peace of mind.
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Back to the F Type, when buying new (my first new car) you kind of get caught up in the paint/bodywork protection - wheel/tyre and gap insurance thing that they throw at you but so far, in the last year, I’ve had some tree branch “bruising” polished out and now the wheel refurb. The insurance company made it so easy, just one phone call and somebody comes out to your house or the dealers premises to carry out the repairs. Very easy and stress free. The thing that I particularly like with the wheel repair, is that the dealership removes and refits the wheel so the car is lifted correctly and not jacked up on the aluminium floor or some other inappropriate point. AND I get a courtesy car whilst mine is away for a week. The cost for the wheel/tyre cover was £545.00 or thereabouts and the bodywork/paint cover was the same. My local wheel refurb specialist quoted me £96.00 for a diamond cut wheel so I not unhappy with the deal, it’s good peace of mind.
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RagtopRoadster
New member
Update.
It might have been more appropriate it they’d refurbished the wheel using the same colour grey as the other three. The dealer didn’t return my call today.
We’ll see what tomorrow holds.
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It might have been more appropriate it they’d refurbished the wheel using the same colour grey as the other three. The dealer didn’t return my call today.
We’ll see what tomorrow holds.
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I had paint damage by main dealer it was rectified however learnt lesson (never returned). Now i use Jaguar Chichester when I drop my car in for a service I get them do handover and take lots of photos, a service that Jaguar Chichester are happy to provide free. Protects us and them, they look after your car very well to as they know any marks scratches etc are their fault, no dicussion required.