Losing preset radio stations memory

[NavigatorNI]

Hi all,

A couple of times recently I've jumped into the car and found that all the preset radio stations have been lost or forgotten. This applies to both FM & DAB presets.

The car is in regular use. The battery seems fine as Auto Start/Stop works ok, usually the first sign that the battery charge has dropped a bit.

Any suggestions anyone?

 

[ninetails]

Have you touched the arrow on the screen (to the right of the 6 blank presets) which will show the next 6 presets. They might be there, if the stations were saved on this "next page", and when ignition is turned back on it might default to the "first page", which shows nothing saved. Just a guess.

 

[NavigatorNI]

Have you touched the arrow on the screen (to the right of the 6 blank presets) which will show the next 6 presets. They might be there, if the stations were saved on this "next page", and when ignition is turned back on it might default to the "first page", which shows nothing saved. Just a guess.

If only it was that simple! No, they've all disappeared.

 

[Hammers]

I used to have that on DAB+ sometimes on my XE with the same Infotainment system, but it would come back again after a restart - does yours come back at all or is it completely lost?

 

[ninetails]

The only time, in nearly 4 years of ownership, that I lost all preset stations is when I pressed the "refresh" icon (just to find out what it did). It did find and store extra stations to choose from, but the process wiped away all of my preset stations, so i had to reset them all. Once reset they all stayed set. You could try pressing "refresh" and then reset your chosen stations and see if they then remain. Just for reference, I have disconnected the battery for 30 minutes ( for dreaded battery drain problem, after service) and when reconnected all my preset radio stations were still there.

 

[NavigatorNI]

I used to have that on DAB+ sometimes on my XE with the same Infotainment system, but it would come back again after a restart - does yours come back at all or is it completely lost?

Unfortunately it stays completely lost even after a restart.

 

[NavigatorNI]

The only time, in nearly 4 years of ownership, that I lost all preset stations is when I pressed the "refresh" icon (just to find out what it did). It did find and store extra stations to choose from, but the process wiped away all of my preset stations, so i had to reset them all. Once reset they all stayed set. You could try pressing "refresh" and then reset your chosen stations and see if they then remain. Just for reference, I have disconnected the battery for 30 minutes ( for dreaded battery drain problem, after service) and when reconnected all my preset radio stations were still there.

I'll try the battery disconnect as the car has been serviced recently. However, as the red Hazzard light goes off after the car is locked, I thought that the problem of something disconnected from the OBD port incorrectly probably wasn't an issue.

 

[ninetails]

The only time, in nearly 4 years of ownership, that I lost all preset stations is when I pressed the "refresh" icon (just to find out what it did). It did find and store extra stations to choose from, but the process wiped away all of my preset stations, so i had to reset them all. Once reset they all stayed set. You could try pressing "refresh" and then reset your chosen stations and see if they then remain. Just for reference, I have disconnected the battery for 30 minutes ( for dreaded battery drain problem, after service) and when reconnected all my preset radio stations were still there.

I'll try the battery disconnect as the car has been serviced recently. However, as the red Hazzard light goes off after the car is locked, I thought that the problem of something disconnected from the OBD port incorrectly probably wasn't an issue.

You are correct regarding the red hazard light going off when locked, and I was not suggesting to disconnect your battery, the only reason I mentioned it was because you were wondering if a low battery would cause your radio to lose the preset stations, and I was just saying that even with the battery fully disconnected for 30 minutes the radio still retained the preset stations. But if all else fails it is worth a try, as many electrical problems have been resolved by doing a battery disconnect/reconnect.

 

[NavigatorNI]

The only time, in nearly 4 years of ownership, that I lost all preset stations is when I pressed the "refresh" icon (just to find out what it did). It did find and store extra stations to choose from, but the process wiped away all of my preset stations, so i had to reset them all. Once reset they all stayed set. You could try pressing "refresh" and then reset your chosen stations and see if they then remain. Just for reference, I have disconnected the battery for 30 minutes ( for dreaded battery drain problem, after service) and when reconnected all my preset radio stations were still there.

I'll try the battery disconnect as the car has been serviced recently. However, as the red Hazzard light goes off after the car is locked, I thought that the problem of something disconnected from the OBD port incorrectly probably wasn't an issue.

You are correct regarding the red hazard light going off when locked, and I was not suggesting to disconnect your battery, the only reason I mentioned it was because you were wondering if a low battery would cause your radio to lose the preset stations, and I was just saying that even with the battery fully disconnected for 30 minutes the radio still retained the preset stations. But if all else fails it is worth a try, as many electrical problems have been resolved by doing a battery disconnect/reconnect.

Maybe there's a fault with the backup battery in the media system which still retains the preset memories if the main car battery is disconnected. Anyone know where I'd look for this?

 

[RPSN]

Hi all,

A couple of times recently I've jumped into the car and found that all the preset radio stations have been lost or forgotten. This applies to both FM & DAB presets.

The car is in regular use. The battery seems fine as Auto Start/Stop works ok, usually the first sign that the battery charge has dropped a bit.

Any suggestions anyone?

This also happened on mine a while ago and was simple to resolve.

Looking at your pic (attached), all I did was touch ‘Source’ then ‘DAB’ and the DAB preset radio stations reappeared. You should be able to do the same for FM preset stations.

 

[bob_mcn]

I'll try the battery disconnect as the car has been serviced recently. However, as the red Hazzard light goes off after the car is locked, I thought that the problem of something disconnected from the OBD port incorrectly probably wasn't an issue.

Depending on what software upgrades were carried out at the service, the media system may have been fully or partial reset to its factory settings, losing all or most of its previous memory, had that on my 1st XE on one occasion post service. lost all presets, but maintained sound position and bass/Treble settings

 

[scm]

Depending on what software upgrades were carried out at the service, the media system may have been fully or partial reset to its factory settings ...

That's a good point, when I had software updates applied all my configurable Dynamic Mode settings were reset to Normal (not even to the default factory settings!).

 

[RPSN]

@NavigatorNI: This link contains some information that you may find helpful.......
https://www.ftypeforums.co.uk/viewtopic.php?f=21&t=4506#p44441

 

[Cats]

Well I've had my F Type 6 months to the day with not a single issue so very happy and impressed. Put the radio on and I've lost all my station memory on FM. Reception is not and never has been brilliant on DAB but hasn't bothered me too much but memory not lost on DAB. Weird as I was only reading this post the other day. Demons at work