JLR parts delays

E

EnglishPhil

New member
Saw this article by Autocar today and wondered if any one here had experienced any delays with getting new parts?
https://www.autocar.co.uk/car-news/consumer/jlr-ceo-apologises-parts-delays-5000-cars-await-repair?utm_source=sfmc&utm_term=02.11+Headline+JLR&utm_content=14517&utm_id=60756514-a323-4590-9d13-da2cc3a8e3e3&sfmc_id=57206918&sfmc_activityid=31e9f0f4-d490-4243-8f9f-361d87c9e15b&utm_medium=email&utm_campaign=ac_newsletter_02_11_2023&sfmc_journey_id=60756514-a323-4590-9d13-da2cc3a8e3e3&sfmc_journey_name=uAotac%20rnEwe%20subllteni0%20.2112.203&sfmc_activity_id=31e9f0f4-d490-4243-8f9f-361d87c9e15b&sfmc_activity_name=uAotac%20rnEwe%20suBllteni(%20201..10232)&sfmc_asset_id=14517&sfmc_channel=email
 
Got a friend with an evoque that's been at the dealer for 4 weeks cos they're waiting for parts.
 
JLR decision to move from 19 parts warehouses to one Super Hub where they will supply their entire world distribution network with parts is a massive change. Along with outsourcing the entire contract to Unipart, integrating all of their systems and the requirement to recruit around 1000 people. Not a job for the faint hearted, bit like Lotus developing and building a new car with ramped up volumes and a complete new workforce. Just “perfect storms”. Hopefully they will get on top of it (and they will) soon.
 
Took mine in for a quick warranty job.
While chatting to the lady behind the desk, she said I was lucky that they have the part and they were buying parts off ebay to keep customers on the road!

DD
 
Yep. I recently had to wait 5 weeks for a new door skin for my F-Type which can't be normal. The first few weeks JLR couldn't even estimate when it would be delivered although it surely was just an off the shelf part.
 
I have an IPace as daily drive, thankfully it’s reliable, those that do have issues face several weeks even to get it into the workshop, parts can be several months.

A warranty that provides a courtesy car is highly advisable.
 
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