Jags since 66
New member
Collecting my AWD R from the dealer a few months ago I signed up for Jaguar Smart Insurance on the basis that if your spending that much on a car, £409 for 3 years cosmetic damage cover seemed a no-brainer.<div>My annoyance when a fold up chair stored in the garage fell against the driver's door causing a small dent was alleviated (slightly) in the knowledge that it would sorted by this insurance. A claim was duly made and the company administering the claim (Car Care Plan) sent out their approved repairer (Auto Restore) who arrived with their mobile workshop, took one look and declared they could not do the repair as it was a metallic finish (Glacier White) and they could not guarantee a satisfactory result. Actually I think they were frightened of cocking up the repair on such an expensive car and decided not to attempt it for which I have some sympathy.</div><div>Car Care Plan then agreed that a Jaguar approved Body shop could do the job so I duly took the car in to Marshalls Cambridge for them to inspect only to be subsequently told by Car Care that Marshalls had alsao declined the job and thus there was nothing else they could do. They also suggested that I go back the Jaguar Dealership who sold me the policy and question why they had sold me a policy for"this type of car"</div><div>Further enquiry of Marshalls revealed that they were perfectly willing to do the job but as Car Care had offered them a maximum of £135 to do the repair they had obviously declined.</div><div>I have had a close look at the policy and there are no exclusions, limitations or caveats that would invalidate my claim so I am now faced with the prospect of an exceedingly boring and time consuming reference to the Financial Ombudsman Service on the policy issue, to the FCA on the mis-selling issue and JLR on implicitly recommending the whole scheme.</div><div>Has anyone else out there had a similar experience?</div><div><br><div><br></div></div>
