Delivered today but there are issues - advice appreciated

B

Bigglesmagoo

New member
Hi all,

I had my ftype delivered today from a main dealer in Crewe. Sadly there are a few issues 😞. It’s a 2017 400 sport in black.

I understand that this is a 2nd hand car so some things can be expected but the three things I’m about to go through are almost making me want to return it.

1. Alloy Chipped even tho I was assured all wheels were perfect.
2. bubbling / chipped paint near the drivers door
3. marks/dents/cuts in the leather behind the seats






So far the dealer has said they will try to address things. But has said the paint bubbling would be warranty work and asked for repair estimates for the rest.

The alloy isn’t a worry, but the apparent lie, then the botched paint repair job and the leather worry me. I’m surprised an approved used ftype was sold with that bubbling paintwork.

God knows what’s happened to that leather too..

Does anyone have any experience with getting stuff like this fixed? Especially the leather.

It’s a dream car so really want to get this sorted and keep it 😞. Otherwise I’ll have to use the distance selling law and reject it.

Am I being stupid by wanting to stick with it
Thanks
 
I have a fair idea what caused the tear in the leather.
The parcel shelf was detached from its two clip in mounting brackets whilst the boot was being closed. I assume you have the auto open close boot? The parcel shelf has dug into the leather. I had the same issue. Jag only replaced the parcel shelf and I unfortunately gave up in trying to get the complete rear interior replaced.
The parcel shelf becoming detached is a know fault and there are 'fixes' to cure this.
 
Ahhh interesting, thanks for the insight!

It’s actually not automatic, it’s a manual boot.

I guess I will see why they say but I’m not holding out much hope.
 
If the paint is chipped behind the door, it's likely door alignment too as if the body sticks out slightly more than the door, the stones are not deflected by the door and hit the bodywork in the airflow.

I would look to reject the car, with a view that if they can agree in writing to sort out the issues you wont do that. The 400's are great looking cars, so give them a chance, but only a small one.

If your really worried, its only a car - reject and find a better one.

Did you see any of these issues before sale and ask them to sort as part of the purchase?

Good luck with it - lots of people on here who will be helpful!
 
Firesand said:
I have a fair idea what caused the tear in the leather.
The parcel shelf was detached from its two clip in mounting brackets whilst the boot was being closed. I assume you have the auto open close boot? The parcel shelf has dug into the leather. I had the same issue. Jag only replaced the parcel shelf and I unfortunately gave up in trying to get the complete rear interior replaced.
The parcel shelf becoming detached is a know fault and there are 'fixes' to cure this.
Click to expand...

Hmm, when i open the boot, the moving parcel shelf doesn't appear to go near those parts where the marks are behind the seats, hmm



blue areas are the marks

This is from the back with the boot open. The marks are kind of visible on the left and right and middle, but the boot opening doesn't appear to go near this. I do see the two black catches above the where the marks are but nothing is attached (where the yellow lines are). Is something missing from there or are they hangers of some sort?
 
daytona650 said:
If the paint is chipped behind the door, it's likely door alignment too as if the body sticks out slightly more than the door, the stones are not deflected by the door and hit the bodywork in the airflow.

I would look to reject the car, with a view that if they can agree in writing to sort out the issues you wont do that. The 400's are great looking cars, so give them a chance, but only a small one.

If your really worried, its only a car - reject and find a better one.

Did you see any of these issues before sale and ask them to sort as part of the purchase?

Good luck with it - lots of people on here who will be helpful!
Click to expand...

I didn't see the car in person beforehand no. Just an excited idiot thats been in lockdown since July :( I saw:

Original advert photos (https://webcache.googleusercontent....&hl=en&ct=clnk&gl=uk&client=ms-android-google). I didnt buy it through honest john, but this is the cached version I found. Its from the approved used Jaguar site.

A youtube video https://www.youtube.com/watch?v=pohAywU9uD8&feature=emb_title&ab_channel=SwanswayGroup.
- And no, im not the one that disliked this video haha..

Email confirmation of the condition of the car. I was told no dents scratches etc, interior was "fine", wheels perfect etc - I guess the definition of "fine" is debatable.

I didn't go to see it. In hindsight I should have driven the 2 hours to go, but at least I'm covered by distance selling.

I just checked the alignment and you're right. To the naked eye, not so much. But running my hand over the body panel and door I can feel that the drivers side door isn't flush with this piece of "repaired" body panelling. Where as the passenger side feels flush.

I haven't contacted jaguar directly yet, I'm still dealing with the dealer I bought it from. I have asked them to agree that these issues are fixed to my own standards at no extra cost to myself. This has been passed on to the head of business, so Ill see what they say.

:(
 
Annoying I guess so hope you get it sorted out to your satisfaction.

The history of the car is clean which is good. (Only item as being replaced/repaired is a new battery on 14th July 2020).
 
personally these are cosmetic and it still looks a great car, the dealer will not want you to refuse the car so will do what ever it takes to rectify the issues which, aprt from the paint are minor even the leather trim is repairable with a smart repair. give the dealer the opportunity to put it right and then enjoy this fantastic car would be my advice.
 
Consumer law is on your side. The Consumer Rights Act 2015 gives you 30 days to reject for a full refund. (I've done it twice with 2 brand new F-types).
Use it as leverage to get it right.
 
badger said:
personally these are cosmetic and it still looks a great car, the dealer will not want you to refuse the car so will do what ever it takes to rectify the issues which, aprt from the paint are minor even the leather trim is repairable with a smart repair. give the dealer the opportunity to put it right and then enjoy this fantastic car would be my advice.
Click to expand...

It doesn't seem like they are willing to do much. Quote from the last email:

this wasn’t deemed to be an issue by the Sales Team, Workshop or Valet team for a car of it’s age
Click to expand...

Theyve offered to take the car back and "have a look". They dont seem willing to say that they will actually do anything. They also said that they will speak to the "Warranty Manager", although not sure whether thats at Jaguar Land Rover or the dealer.

So looks like ill be rejecting it so far.
 
If they told you the wheels were "perfect" did they mean "perfect for a car of its age", i.e. not perfect at all? And if they think all the imperfections are acceptable "for a car of its age" you might be in for a long fight to get the car of your dreams. It might be better to return it and find another, there's plenty out there. Although the threat of returning it might at least focus their minds to actually sort it out to your satisfaction. Of course, at the end of the day it comes down to what you're willing to accept, we can't make that decision.
 
Know how you are feeling I am having same issues with stratstone Nottingham reserved on line and when I hpi checked found out it had mileage issues at first mot still ongoing stick to your guns cheers tony.
 
I’ve got to admit I’m gob smacked that people will part with large amounts of hard earned cash (or take out endless finance) for something they haven’t bothered to go and look at! Or get inspected by someone who actually knows what they are looking at.

One persons idea of immaculate, is often way different from another’s!

And let’s face it, who trusts a 2nd hand car salesman, even if they do work for a dealer??

Thankfully distance selling covers you, so formally reject the car, get the dealer to collect it and carry out the repairs and then decide if you are willing to accept it. Beware though, a botched paint job can look great at first, but can sometimes just be masking a problem.

It’s not a rare classic, there are plenty others out there, so get the car you will be 100% happy with....or it will niggle you forever. Mind you, you can ignore the alloys, chances are you will scuff / chip them soon anyway!!
 
When I was looking for an f type the car was readvertised at stratstone Cardiff got all the spec I wanted reserved on line and had transferred to stratstone Nottingham as I live in Barnsley hpi checked the car Friday before picking up on Saturday showed up mileage discrepancy was told by the salesman was a miss print at mot and would be
rectified Three months further on registered complaint still ongoing work hard to have nice things in life and won’t let it drop till I get the right out come cheers tony.
 
Ie above subject had loads of decent cars in the past always bought private and never had any issues first time bought from a main dealer and this is the hassle you get.
 
Bigglesmagoo said:
badger said:
personally these are cosmetic and it still looks a great car, the dealer will not want you to refuse the car so will do what ever it takes to rectify the issues which, aprt from the paint are minor even the leather trim is repairable with a smart repair. give the dealer the opportunity to put it right and then enjoy this fantastic car would be my advice.
Click to expand...

It doesn't seem like they are willing to do much. Quote from the last email:

this wasn’t deemed to be an issue by the Sales Team, Workshop or Valet team for a car of it’s age
Click to expand...

Theyve offered to take the car back and "have a look". They dont seem willing to say that they will actually do anything. They also said that they will speak to the "Warranty Manager", although not sure whether thats at Jaguar Land Rover or the dealer.

So looks like ill be rejecting it so far.
Click to expand...

if they wont put right the issues you have with the car then as others have said reject the car and look for another, it may take months to find the 'right' car but with winter on the way there is no rush. good luck and stick to your guns.
 
Put in writing politely that you wish to reject the car as you are within your 30 day consumer rights for the following reasons......
Wait for them to quickly confirm they will put everything right👍👍
No need to grovel to them to correct any issues, you have all the rights in your side, then you can make the decision once you have seen the end result.

I have recently rejected 2 Porsche Macans, the second from an OPC even after it had been through the Porsche bodyshop to correct some paint issues. OPC wasn't happy as they said it had cost them over a grand, but it wasn't up to my OCD standards so money was back in my bank before I was home.

I actually bought the next Macan they had in so it was still a positive outcome for them.
 
Is the panel behind the seat leather?
The stone chips are def down to panel misalignment, i have very few chips there.
They will probably have to respray that whole panel to get it to look right.
 
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