I was booked on a return flight to Tenerife tomorrow and due to the ongoing coronavirus issues as expected my flight was cancelled, oh well these thing happen. As jet2 cancelled my flight I was due a refund fine I thought. But they say as only my outbound flight is cancelled I am only entitled to outbound refund only :evil: . I say to them I booked a return package so I should get a full return refund. And what good is a return flight only when I can't get there in the first place :twisted: But No I only get the cancelled flight refund. Any advice?
Beware Jet2
- Thread starter NAC63
- Start date
A
Anonymous
Guest
On checking current laws it says.....
If your flight is cancelled
You have the legal right to either:
1) a full refund - including other flights from the airline that you won’t use in the same booking such as onward or return flights
2) a replacement flight to get you to your destination
Obviously just trying their luck!
https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/
If your flight is cancelled
You have the legal right to either:
1) a full refund - including other flights from the airline that you won’t use in the same booking such as onward or return flights
2) a replacement flight to get you to your destination
Obviously just trying their luck!
https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/
A
Anonymous
Guest
And Jet2 websites says:
https://www.jet2.com/faqs?topic=flight-schedules-and-change-to-bookings&category=can-i-make-changes-to-my-flights-once-i-have-made-a-booking-and-how-much-does-it-cost
"If we cancel your flights and can’t offer a suitable alternative, we will give you a full refund."
https://www.jet2.com/faqs?topic=flight-schedules-and-change-to-bookings&category=can-i-make-changes-to-my-flights-once-i-have-made-a-booking-and-how-much-does-it-cost
"If we cancel your flights and can’t offer a suitable alternative, we will give you a full refund."
cj10jeeper
New member
Interesting stance they are taking
I will know more myself in the next couple of days as was scheduled to travel later next week. So far they only cancelled the next 7 days (from Sunday)
I’ll certainly just go down the cc chargeback route if I have any outbound only nonsense from them
I will know more myself in the next couple of days as was scheduled to travel later next week. So far they only cancelled the next 7 days (from Sunday)
I’ll certainly just go down the cc chargeback route if I have any outbound only nonsense from them
I just rang them back to reschedule my return flight and rebook another outbound one. The girl I got this time said I should have been refunded the whole amount for outbound and return so she refunded the remaining amount. Think jet2 need to retrain some of there staff. On a positive note the whole package was £100 cheaper. So more fuel for the F Type.
cj10jeeper
New member
Glad this worked out well
I just got my cancellation notice today:
We’re sorry but we’ve had to cancel your flights to Mainland Spain due to the unprecedented coronavirus (COVID-19) outbreak. We’ll be providing you with a full refund, which will appear in your account within the next 28 days. If we’ve already been in touch about your cancelled booking, please ignore this message.
I wonder if I can self isolate when the time comes in the F Type on winding roads in Wales and Scotland??
I just got my cancellation notice today:
We’re sorry but we’ve had to cancel your flights to Mainland Spain due to the unprecedented coronavirus (COVID-19) outbreak. We’ll be providing you with a full refund, which will appear in your account within the next 28 days. If we’ve already been in touch about your cancelled booking, please ignore this message.
I wonder if I can self isolate when the time comes in the F Type on winding roads in Wales and Scotland??